FPS drop since last patch

On both of my laptop and computer. On computer it’s still playable but hard to play heavy micro heroes like zeratul. On laptop it’s unplayable (from 60-45 fps to 30-15 now). Did you change something in graphics or something?

Also, I noticed that you can no longer switch from 64 to 32 bit in the battle net launcher?

1 Like

You will need to post your system information so that others can help.

yes, they announced this was changing last year sometime and just recently implemented it. to bring you up to speed they no longer support anything older than Windows 7 and do not support 32-bit OS. so right now Windows 7, 8, and 10 64-bit are the supported Windows systems.

Hey Draco,

There were not any changes to the graphics with the last patch. 32-bit was removed in the last patch. The 32-bit version caused more issue that it helped on 64-bit computers. If this computer meets the minimum requirements to run Heroes, the remove of 32-bit should not have affected the performance on this computer. May need to a bit of troubleshooting to find the cause of the troubles.

• Run the Heroes of the Storm repair tool.

• Reset In-Game Options.
[ul]1) Select the game in the Blizzard app and click Options .
2) Click Game Settings.
3) Click on Reset In-Game Options.
4) Click Done and launch the game normally.[/ul]

• To be on the safe side make sure Windows and the drivers in the computer are up to date.

• Then post a DxDiag. Paste the DXdiag into the post, select and highlight everything you just pasted, and hit the “code” button (</>). That’ll make the information much more readable.

Thanks! Trying to fix the issue. Scan and repair is done but game still hard to play. MSInfo seem too big for this forum, it send an error and also it detect ‘‘Shi*’’ and '‘Tampo*’’ words so it block the message. (Both are just part of some other name in the MSInfo.

Trying to scan for some virus too, we never know. It’s an old gaming laptop but it used to play with 80-70 fps last week so it’s weird. I know on 32 bit it was lowering fps and not on 64 bit (or vice versa, not sure)

sorry, do the part that says DXDiag :slight_smile:
the blue mentioned it also right after me.

The 64bit executable actually performs better than the 32bit. However it requires your system have at least 8GB of memory (not factoring in memory intensive background tasks) to run well. If your system has less than that you might suffer reduced performance from page faults.

It’s in french though, not sure if it can still help you a bit?

Edit: nvm, it’s now in english somehow!

------------------
System Information
------------------
Time of this report: 10/20/2018, 16:58:23
       Machine name: USER-PC
   Operating System: Windows 7 Édition Familiale Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161011-0600)
           Language: French (Regional Setting: French)
System Manufacturer: Gateway
       System Model: NV57H
               BIOS: InsydeH2O Version V1.14
          Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz
             Memory: 8192MB RAM
Available OS Memory: 8044MB RAM
          Page File: 3073MB used, 13011MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode
  DxDiag Previously: Crashed in system information (stage 4). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics Family
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_05111025&REV_09
     Display Memory: 1760 MB
   Dedicated Memory: 128 MB
      Shared Memory: 1632 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Moniteur Plug-and-Play générique
      Monitor Model: unknown
         Monitor Id: AUO26EC
        Native Mode: 1366 x 768(p) (60.014Hz)
        Output Type: Internal
       Monitor Name: Moniteur Plug-and-Play générique
      Monitor Model: HP LV2011
         Monitor Id: HWP299A
        Native Mode: 1600 x 900(p) (60.000Hz)
        Output Type: HD15
        Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2418 (English)
     Driver Version: 8.15.10.2418
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 6/10/2011 14:16:06, 8292352 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B78E66-4256-11CF-E77A-1B25A9C2C535}
          Vendor ID: 0x8086
          Device ID: 0x0116
          SubSys ID: 0x05111025
        Revision ID: 0x0009
 Driver Strong Name: oem12.inf:Intel.Mfg.NTamd64:iSNBM0:8.15.10.2418:pci\ven_8086&dev_0116&subsys_05111025
     Rank Of Driver: 00E60001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C 
   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Haut-parleurs (Périphérique High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10250511&REV_1001
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (French)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/20/2010 23:23:47, 350208 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (Périphérique High Definition Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (French)
      Driver Attributes: Final Retail
          Date and Size: 11/20/2010 23:23:47, 350208 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Souris
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Clavier
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Gaming Mouse G303
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC080
        FF Driver: n/a

      Device Name: Gaming Mouse G303
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC080
        FF Driver: n/a

      Device Name: Gaming Mouse G303
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC080
        FF Driver: n/a

      Device Name: Gaming Mouse G303
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC080
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: USB Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: Cordless Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: Cordless Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: Cordless Device
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

      Device Name: Cordless Device
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ Concentrateur USB racine
| Vendor/Product ID: 0x8086, 0x1C26
| Matching Device ID: usb\root_hub20
| Service: usbhub
| 
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Clavier standard PS/2
| Matching Device ID: *pnp0303
| Service: i8042prt
| 
+ Périphérique clavier PIH
| Vendor/Product ID: 0x046D, 0xC080
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| 
+ Périphérique clavier PIH
| Vendor/Product ID: 0x046D, 0xC232
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| 
+ Périphérique clavier PIH
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| 
+ Logitech HID-compliant Unifying keyboard
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid\vid_046d&class_0000001a&col01
| Lower Filters: LHidFilt
| Service: kbdhid
| 
+ Pilote clavier de Terminal Server
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| 
+ Synaptics PS/2 Port Pointing Device
| Matching Device ID: *pnp0f13
| Upper Filters: SynTP
| Service: i8042prt
| 
+ Souris HID
| Vendor/Product ID: 0x046D, 0xC080
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ Souris HID
| Vendor/Product ID: 0x046D, 0xC231
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ Souris HID
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ Logitech HID-compliant Unifying Mouse
| Vendor/Product ID: 0x046D, 0xC52B
| Matching Device ID: hid\vid_046d&class_00000004
| Upper Filters: LMouFilt
| Lower Filters: LHidFilt
| Service: mouhid
| 
+ Pilote souris de Terminal Server
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

--------------
System Devices
--------------
     Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_05111025&REV_04\3&11583659&0&D0
   Driver: n/a

     Name: Intel(R) HD Graphics Family
Device ID: PCI\VEN_8086&DEV_0116&SUBSYS_05111025&REV_09\3&11583659&0&10
   Driver: n/a

     Name: NVIDIA GeForce GT 540M                 
Device ID: PCI\VEN_10DE&DEV_0DF4&SUBSYS_05121025&REV_A1\4&22FDAB3E&0&0008
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_05111025&REV_04\3&11583659&0&E8
   Driver: n/a

     Name: 2nd Generation Intel(R) Core(TM) Processor Family DRAM Controller - 0104
Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_05111025&REV_09\3&11583659&0&00
   Driver: n/a

     Name: Renesas Electronics USB 3.0 Host Controller
Device ID: PCI\VEN_1033&DEV_0194&SUBSYS_05111025&REV_04\4&2A2FAFBF&0&00E3
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_05111025&REV_04\3&11583659&0&FB
   Driver: n/a

     Name: Xeon E3-1200/2nd Generation Intel(R) Core(TM) Processor Family PCI Express Root Port - 0101
Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_05111025&REV_09\3&11583659&0&08
   Driver: n/a

     Name: Contrôleur audio haute définition
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_05111025&REV_04\3&11583659&0&D8
   Driver: n/a

     Name: Intel(R) Centrino(R) Advanced-N 6205
Device ID: PCI\VEN_8086&DEV_0082&SUBSYS_13018086&REV_34\4&3D1316C&0&00E1
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_05111025&REV_B4\3&11583659&0&E3
   Driver: n/a

     Name: Périphérique système de base
Device ID: PCI\VEN_14E4&DEV_16BF&SUBSYS_05041025&REV_10\4&BC62EF4&0&03E0
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_05111025&REV_B4\3&11583659&0&E1
   Driver: n/a

     Name: Périphérique système de base
Device ID: PCI\VEN_14E4&DEV_16BE&SUBSYS_05041025&REV_10\4&BC62EF4&0&02E0
   Driver: n/a

     Name: Intel(R) HM65 Express Chipset Family LPC Interface Controller - 1C49
Device ID: PCI\VEN_8086&DEV_1C49&SUBSYS_05111025&REV_04\3&11583659&0&F8
   Driver: n/a

     Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_05111025&REV_B4\3&11583659&0&E0
   Driver: n/a

     Name: Contrôleur hôte numérique sécurisé compatible SDA
Device ID: PCI\VEN_14E4&DEV_16BC&SUBSYS_05041025&REV_10\4&BC62EF4&0&01E0
   Driver: n/a

     Name: Intel(R) Management Engine Interface 
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_05111025&REV_04\3&11583659&0&B0
   Driver: n/a

     Name: Intel(R) Mobile Express Chipset SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1C03&SUBSYS_05111025&REV_04\3&11583659&0&FA
   Driver: n/a

     Name: Broadcom NetLink (TM) Gigabit Ethernet
Device ID: PCI\VEN_14E4&DEV_16B5&SUBSYS_05041025&REV_10\4&BC62EF4&0&00E0
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
WMT MuxDeMux Filter,0x00200000,0,0,WMM2FILT.dll,2.06.4037.0000
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3555.0308
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3555.0308
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.23471
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.23471
WMT AudioAnalyzer,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.23471
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
RealVideo Decoder,0x00600000,1,1,,
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
WMT Format Conversion,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
WMT Black Frame Generator,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23471
WMT Screen Capture filter,0x00200000,0,1,WMM2FILT.dll,2.06.4037.0000
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.23471
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.23471
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23471
AVS Video Out,0x00200000,0,1,AVSVideoOutFilter3.ax,1.00.0000.0248
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.23471
WMT Import Filter,0x00200000,0,1,WMM2FILT.dll,2.06.4037.0000
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Bitmap Generate,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.23471
WMT VIH2 Fix,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
Record Queue,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
WMT Audio Mixer,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
FLAC Audio Decoder,0x00600014,1,1,,
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.23471
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.23471
Frame Eater,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.23471
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.23471
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.23471
RealMedia Source,0x00600000,0,0,,
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
WMT Sample Information Filter,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
WMT Log Filter,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
WMT Virtual Renderer,0x00200000,1,0,WMM2FILT.dll,2.06.4037.0000
DirectVobSub,0x00200000,2,1,,
RealAudio Decoder,0x00600000,1,1,,
DirectVobSub (auto-loading version),0x00800002,2,1,,
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.23471
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.23471
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.23471
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
FLAC Audio Filter,0x00600014,0,0,,
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
WMT DirectX Transform Wrapper,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
9x8Resize,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
Allocator Fix,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
WMT Virtual Source,0x00200000,0,1,WMM2FILT.dll,2.06.4037.0000
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
WMT Interlacer,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.23471
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.23471
Uncompressed Domain Shot Detection Filter,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.23471
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.23471
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.23471
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.23471
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.23471
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
RealMedia Splitter,0x00600000,1,1,,
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.23471
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.23471
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.23471
WMT DV Extract,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
WMT Switch Filter,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
WMT Volume,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
Stretch Video,0x00200000,1,1,WMM2FILT.dll,2.06.4037.0000
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.23471
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.23471
iZotope Insight,0x00200000,1,1,iZInsightDXHook.dll,1.00.0003.0430
iZotope Trash 2,0x00200000,1,1,iZTrash2DXHook.dll,2.00.0003.0291
iZotope Ozone 5,0x00200000,1,1,iZOzone5DXHook.dll,5.00.0005.0838
iZotope Ozone 5 Dynamics,0x00200000,1,1,iZOzone5DynamicsDXHook.dll,5.00.0005.0838
iZotope Ozone 5 Equalizer,0x00200000,1,1,iZOzone5EqualizerDXHook.dll,5.00.0005.0838
iZotope Ozone 5 Exciter,0x00200000,1,1,iZOzone5ExciterDXHook.dll,5.00.0005.0838
iZotope Ozone 5 Imager,0x00200000,1,1,iZOzone5ImagerDXHook.dll,5.00.0005.0838
iZotope Ozone 5 Maximizer,0x00200000,1,1,iZOzone5MaximizerDXHook.dll,5.00.0005.0838
iZotope Ozone 5 Reverb,0x00200000,1,1,iZOzone5ReverbDXHook.dll,5.00.0005.0838
iZotope Meter Tap,0x00200000,1,1,iZMeterTapDXHook.dll,1.00.0000.0431
NI RA,0x00200000,1,1,RADXi.dll,1.00.0005.0002

WDM Streaming Tee/Splitter Devices:
Convertisseur en T/site-à-site,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.23471
Codec Cinepak de Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514
Codec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7601.17514
Codec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Vidéo 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23471
PCM,0x00200000,1,1,quartz.dll,6.06.7601.23471
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23471
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.23471
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.23471
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.23471
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.23471
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.23471

Audio Capture Sources:
Microphone (Périphérique High D,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.23471
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.23471

WDM Streaming Capture Devices:
Microphone HD Audio,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
1.3M HD WebCam,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

WDM Streaming Rendering Devices:
Casque/haut-parleurs HD Audio,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
1.3M HD WebCam,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

WDM Streaming Communication Transforms:
Convertisseur en T/site-à-site,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Audio Renderers:
Haut-parleurs (Périphérique Hig,0x00200000,1,0,quartz.dll,6.06.7601.23471
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.23471
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.23471
DirectSound: Haut-parleurs (Périphérique High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.23471

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

make sure that with your laptop you are running the correct graphics. i notice that it says Intel HD integrated graphics and NVIDIA 540M.

something that happens quite often is that a game will start running using the integrated Intel graphics rather than the more powerful NVIDIA graphics.

here is instructions from an older blue post:
https://us.battle.net/forums/en/heroes/topic/20753117378?page=2#post-21

Right-click on the desktop and select Nvidia Control Panel → Manage 3D Settings → Program Settings → Find Heroes of the Storm and ensure the high performance Nvidia processor is being used.

Thanks for the good tip, but it didn’t work for me. Used all my cleaning program, still low fps, and it freeze for 1 sec each 8 sec. Really hard to play lol. I really feel like the change of the 64/32 bit removal is for something. The timing is here. Even on my desktop, it feel way less fluid when I play. Maybe it’s time to buy a new laptop :frowning:

it couldnt hurt. the 540M is definitely on the old side. laptop electronics do not age well since they are already lower powered than desktop equipment.

if you bought something new then i would suggest looking for a few key features in a gaming laptop:

  • Graphics:
    –NVIDIA 770M, 870M, 880M, 965M or 970M
  • RAM (Memory)
    –16GB+
  • CPU (Processor)
    – 4.0GHz+ Dual or Quad Core.

Heroes of the storm isnt super demanding on graphics. it is really CPU demanding though. So getting a newer CPU with its newer architecture probably would handle things a lot better.

Alright thanks for the suggestion. I’ll keep the high CPU in mind.

It’s weird because I noticed that the GPU temp is low, like 50-55 C. Usually it’s like 75-85 C because on high performance mode it use full power. It almost like it was stuck at energy saving mode.

Can the cursor be moved when it appears frozen? If so that is network communication related.

Yes I can still move the cursor. The problem persist with an ethernet cable and also with the WiFi in another place, so it must be coming from the Laptop. Is it possible that something related to network might be broken? Or maybe it’s a malware that affect it. I was using Winsockfix but it’s not working anymore, gotta find another anti malware. Or I can bring it to someone who can repair it.

Thanks for the hint!

The DxDiag doesn’t look to be showing the GTX 540 M as a display adapter though it does have it listed later on. Can you try grabbing the drivers here? Have you also tried testing with just the laptop display? So disconnecting the external monitor?

Hey Zhyxen,

When I was clicking on the control pannel if the graphic card needed driver update, it was saying no, but with your link, it updated it and now the bug is gone! I got a solid 100 fps now, woa!! More than before.

Thanks a lot for your help! Look like this laptop will live for some time. Thanks all for your help too, very appreciated.

Time to play some hots games!!

1 Like

Glad to hear! Based on the DxDiag it doesn’t look like the computer was recognizing the Nvidia GPU and so was using the Intel graphics. Glad those drivers got that working for you :slight_smile:

2 Likes