I crash immediately after draft is completed. Here is the error code: 9CE2D0D8-3A10-4BD2-9D82-B7E324E174E6
Howdy!
This error shows an Access Violation is occurring when the game is attempting to access files but a third party application is already accessing said files causing a conflict.
This conflict is: aswhook.dll
Either AVG or Avast. If you own either one make the application is fully setup to exclude the Blizzard app and our games from all scans:
AVG steps can be found Here.
Avast steps can be found Here.
Then retest! Thank you!
Thank you,
I added HotS as an exception to avast and I’m still getting a fatal error immediately after draft. I even tried disabling all Avast shields, but it still crashed. I’ve played this game since the beginning and have never had this problem until this patch, although I don’t know if that has anything to do with it. I did try reinstalling the game too, but to no avail. Any other suggestions? Here’s the most recent code: EF18C55F-AC23-4D9B-A85C-2CC18A39ABBA
Hey, Kylek777!
I took a look at your crashes and they are all linked to the same crash. It is a recent type of crash that started in Late April. There is no clear trend to what is causing this crash. We would like some more information about your system to see why this is happening.
Please collect a DXDIAG and post it here using the Preformatted Text button in the posting options. Just make sure the full DXDIAG contents are between the Preformatted Text tags.
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System Information
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Time of this report: 5/4/2019, 13:32:08
Machine name: DESKTOP-220N907
Machine Id: {00270257-FDDC-436E-9537-69973939B340}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd
System Model: MS-7A32
BIOS: 1.70 (type: UEFI)
Processor: AMD Ryzen 5 1600 Six-Core Processor (12 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16330MB RAM
Page File: 11714MB used, 13320MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Radeon RX 580 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x67DF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_E3661DA2&REV_E7
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16337 MB
Dedicated Memory: 8172 MB
Shared Memory: 8165 MB
Current Mode: 2560 x 1080 (32 bit) (75Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.651867,0.332531), Green(0.307141,0.631359), Blue(0.150891,0.060070), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: LG ULTRAWIDE
Monitor Id: GSM76F9
Native Mode: 2560 x 1080(p) (59.978Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0340998.inf_amd64_4e7ad8ec950b7e37\B340755\amdxc64.dll
Driver File Version: 25.20.15031.1000 (English)
Driver Version: 25.20.15031.1000
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 3/25/2019 8:00:00 PM, 1958696 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-249F-11CF-FA7D-D1F95CC2D435}Heya Kylek777,
It looks like we’re missing a bunch of this DXDiag. Did the forums tell you there’s too much in this post to post the full thing? If so, can you upload the whole DXDiag to a site like Pastebin? You can link us to your pastebin upload and we can check it there.
If you get link errors, just link it between two ` marks, it’ll break the link and let you post it. You can just copy paste everything in the box below and replace “Link goes here” with your link.
`
Link goes here
`
https://pastebin.com/nx3qDg7H
Kylek777,
Thanks for the extra info. There’s not a whole ton going on in there, but we’re still seeing the Avast/AVG web hook modules loaded. Any chance we can try with it temporarily uninstalled to see if that helps?
I completely uninstalled Avast and I’m still getting the fatal errors. Here is the latest code: ACA4A5E9-1EC7-4701-8AD8-1B2972DEFA9F