Disconnects in draft/game

Hello : ) I’m being disconnected very often lately.It started earlier this season - I thought it’s an ISP issue so I called technicians and they changed my ethernet cable and looked for other potential problems - there were none on their side.Here is an WinMTR it coves a period where I played 1 game without disconnecting + the next one where I disconnected in draft + 5 more minutes after I logged back in and was playing a brawl.

Blockquote
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 77.77.167.10.client.entry.bg - 0 | 3086 | 3086 | 0 | 1 | 18 | 1 |

| 77.77.167.45.client.entry.bg - 0 | 3087 | 3087 | 0 | 1 | 25 | 2 |

| 185.1.40.2 - 0 | 3087 | 3087 | 2 | 7 | 149 | 3 |

| 86.104.125.89 - 0 | 3087 | 3087 | 40 | 43 | 81 | 45 |

| ae1-br01-eqfr5.as57976. net - 0 | 3061 | 3061 | 41 | 92 | 3459 | 45 |

| et-0-0-2-br01-eqam1.as57976. net - 1 | 3071 | 3070 | 41 | 54 | 3079 | 46 |

| et-0-0-31-pe01-eqam1.as57976. net - 1 | 3083 | 3082 | 41 | 43 | 69 | 45 |

| 185.60.112.158 - 0 | 3087 | 3087 | 41 | 43 | 74 | 44 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Blockquote

3 of the lines are edited and have a space between ‘’ . ‘’ and ‘’ net ‘’ so that I can post it without it being a link

What have I done so far :
Fresh install of battle net + game multiple times
Updated windows/drivers multiple times
Deleted cache folders multiple times
Flushed dns/reset ip multiplte times
Scan/repair game files multiple times
No software that blocks/redirects my connection
No gaming improvement software running (lenovo nerve sense,asus rog etc etc)
Firewall exceptions for every port as described in blizzard guides
Plug/unplug ethernet
And everything else mentioned in the technical guides 5-10 times
Already lost more then 7800 points to disconnects in draft not to mention all the ingame problems as well + having to play close to 50 qm+brawl games which I consider a huge waste of time.I have lost 0 points because of unfinished games .Disconnecting in custom games as well.I have 2 more friends with the same issue but it happens less often to them.They live in different countries and have different ISP’s.
I was hoping the newest patch will magically fix it and didn’t want to open a thread but it got even worse since then.
At this point all the fun is gone because I can’t even play a game without worrying.This is my last try to make it better and I’m not very hopeful but I would be happy to try anything that I haven’t tried so far.

1 Like

push,

would be nice to hear how to fix this issue a few of my friends are having the same problem and lost a lot of points in ranked due to random disconnects…

Howdy!

This maybe a routing issue to our servers. It would be awesome to get more WinMTR examples. The goal of the WinMTR is to have it running in the background while you play to help capture the issue such as a disconnection. Then post the results back here. You both report having friends with this issue please have them post up WinMTRs and ISP names. Would help track down the source.

Thank you!

UPDATE: things haven’t gotten better, I had many disconnects in the last 2 days + the same friends as before, too. Providing another one of my WinMTR logs : ) Sadly I couldn’t convincem to install and trace their connections.
For me it’s the ‘‘ae1-br01-eqfr5.as57976. net’’ and ‘‘et-0-0-2-br01-eqam1.as57976. net’’ lines that always seem to get different/bad numbers compared to the rest.Sorry for posting in NA forum I didn’t know how to change to EU.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
77.77.167.10.client.entry.bg 0 1319 1319 0 0 11 0
77.77.167.45.client.entry.bg 0 1319 1319 0 1 17 0
JMX01.sof1.net.telehouse.bg 0 1319 1319 2 5 69 3
core-4.b-ix.net 0 1319 1319 3 5 540 3
86.104.125.89 2 1268 1255 40 41 94 40
ae1-br01-eqfr5.as57976.net 2 1268 1255 41 45 453 69
et-0-0-2-br01-eqam1.as57976.net 2 1227 1209 41 97 3656 42
et-0-0-31-pe01-eqam1.as57976.net 2 1268 1255 41 42 58 42
185.60.112.157 2 1268 1255 41 41 102 42

This interchange definitely looks like it’s having some issues. The issue very well may just be this interchange before it hits our peers getting overloaded. If you use a VPN client or mobile tether with your phone, does the issue stop?