So a while ago(Friday) heroes of the storm started to just constantly crash. So far I’ve cleared the files in %appdata%, reinstalled the entire program, updated my drivers and nothing has changed. Yet if I go to Europe or Asia servers the game works completely fine.
The game has not given me any crash logs since 6/20/2018 Which I only just found out when I started trying to fix it so I can only give you DxDiag and my NVIDIA system information.
I added a “download link” in because the file was too long to post the actual DxDiag text, I also can’t post links so I commented it out, just remove the 2 slashes. //https://drive.google.com/file/d/190z5QxnyYosTdcuSgEWRsg2DYYxOk6ky/view?usp=sharing
NVIDIA System Info
> NVIDIA System Information report created on: 03/26/2019 16:29:14
> System name: DESKTOP-RR92VOE
> [Display]
> Operating System: Windows 10 Home, 64-bit
> DirectX version: 12.0
> GPU processor: GeForce GTX 1080
> Driver version: 419.35
> Driver Type: Standard
> Direct3D API version: 12
> Direct3D feature level: 12_1
> CUDA Cores: 2560
> Core clock: 1708 MHz
> Memory data rate: 10.01 Gbps
> Memory interface: 256-bit
> Memory bandwidth: 320.32 GB/s
> Total available graphics memory: 24555 MB
> Dedicated video memory: 8192 MB GDDR5X
> System video memory: 0 MB
> Shared system memory: 16363 MB
> Video BIOS version: 86.04.60.00.7B
> IRQ: Not used
> Bus: PCI Express x16 Gen3
> Device Id: 10DE 1B80 33691462
> Part Number: G413 0000
>
> [Components]
>
> nvui.dll 8.17.14.1935 NVIDIA User Experience Driver Component
> nvxdplcy.dll 8.17.14.1935 NVIDIA User Experience Driver Component
> nvxdbat.dll 8.17.14.1935 NVIDIA User Experience Driver Component
> nvxdapix.dll 8.17.14.1935 NVIDIA User Experience Driver Component
> NVCPL.DLL 8.17.14.1935 NVIDIA User Experience Driver Component
> nvCplUIR.dll 8.1.940.0 NVIDIA Control Panel
> nvCplUI.exe 8.1.940.0 NVIDIA Control Panel
> nvWSSR.dll 25.21.14.1935 NVIDIA Workstation Server
> nvWSS.dll 25.21.14.1935 NVIDIA Workstation Server
> nvViTvSR.dll 25.21.14.1935 NVIDIA Video Server
> nvViTvS.dll 25.21.14.1935 NVIDIA Video Server
> nvLicensingS.dll 6.14.14.1935 NVIDIA Licensing Server
> NVSTVIEW.EXE 7.17.14.1935 NVIDIA 3D Vision Photo Viewer
> NVSTTEST.EXE 7.17.14.1935 NVIDIA 3D Vision Test Application
> NVSTRES.DLL 7.17.14.1935 NVIDIA 3D Vision Module
> nvDispSR.dll 25.21.14.1935 NVIDIA Display Server
> NVMCTRAY.DLL 25.21.14.1935 NVIDIA Media Center Library
> nvDispS.dll 25.21.14.1935 NVIDIA Display Server
> nvDevToolS.dll 25.21.14.1935 NVIDIA 3D Settings Server
> PhysX 09.19.0218 NVIDIA PhysX
> NVCUDA.DLL 25.21.14.1935 NVIDIA CUDA 10.1.120 driver
> nvGameSR.dll 25.21.14.1935 NVIDIA 3D Settings Server
> nvGameS.dll 25.21.14.1935 NVIDIA 3D Settings Server