Constant D/C's every 5-15 minutes, can anyone help me figure out why?

Technical Support
1 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            192.168.27.1 -    0 |   94 |   94 |    1 |   11 |   18 |   14 |
| cm-1-acr13.arvada.co.denver.comcast.net -    0 |   94 |   94 |    8 |   11 |   16 |   12 |
|ae-113-rur101.arvada.co.denver.comcast.net -    0 |   94 |   94 |    9 |   14 |   45 |    9 |
| ae-21-ar01.denver.co.denver.comcast.net -    0 |   94 |   94 |   11 |   18 |  100 |   15 |
|be-33652-cr02.1601milehigh.co.ibone.comcast.net -    0 |   94 |   94 |   11 |   16 |   28 |   13 |
|be-12124-cr02.dallas.tx.ibone.comcast.net -    0 |   94 |   94 |   26 |   30 |   36 |   29 |
|be-12441-pe01.1950stemmons.tx.ibone.comcast.net -    0 |   94 |   94 |   25 |   28 |   34 |   27 |
|                          50.208.232.126 -    0 |   94 |   94 |   24 |   32 |   83 |   28 |
|              ae1-br02-eqda6.as57976.net -    0 |   94 |   94 |   48 |   52 |  101 |   51 |
|        et-0-0-2-br02-swlv10.as57976.net -    0 |   94 |   94 |   49 |   54 |  107 |   55 |
|                          137.221.65.122 -    0 |   94 |   94 |   49 |   54 |   85 |   54 |
|         et-0-0-2-br01-eqla1.as57976.net -    0 |   94 |   94 |   47 |  138 |  542 |  359 |
|              be1-pe02-eqla1.as57976.net -    0 |   94 |   94 |   49 |   54 |   62 |   56 |
|        lax-eqla1-ia-bons-03.as57976.net -    0 |   94 |   94 |   50 |   55 |   64 |   52 |
|                           24.105.30.129 -    7 |   74 |   69 |    0 |   49 |   70 |   48 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Have no real issues other than with Blizzard games (wow did this for a while when I was stopping playing. Seems like when this happens I often lose my connect to discord as well, though that isn’t always the case. Obviously it looks like im having problem on the et-0-02-br01 line, but I don’t know what that means. Thanks for any help I can get!

2

Hey, CrazySammy! Thanks for the WinMTR test! The primary concern is that the home latency is showing at around 11ms for the average, which is a little high.

The test is very short though so the data isn’t as accurate. If you could run a longer test for about 10-15 minutes until a disconnection occurs? Running in a practice or training mode is preferred to avoid any penalties.

With the high spike on the home network, are you currently wired or wireless?

As for the et-0-0-2-br01-eqla1.as57976.net, there’s often concern when the worst latency is high, but this just due to de-prioritization of the peering node so the value will be a little higher and will not cause the disconnection issue. The average latency is fine here at a 47ms.

There is packet loss at the end of the test, which with a bit more data could give us some information on if there may be configuration issue or something else happening by the time it reaches the servers.

3
WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
10.0.27.1 0 797 797 0 10 39 9
cm-1-acr13.arvada.co.denver.comcast.net 1 778 773 8 12 33 9
ae-113-rur101.arvada.co.denver.comcast.net 1 778 773 8 13 53 11
ae-2-rur102.arvada.co.denver.comcast.net 1 778 773 8 13 50 31
ae-21-ar01.aurora.co.denver.comcast.net 1 778 773 8 13 50 10
be-33652-cr01.champa.co.ibone.comcast.net 1 778 773 9 15 37 13
be-12021-cr02.1601milehigh.co.ibone.comcast.net 1 778 773 10 14 36 13
be-12124-cr02.dallas.tx.ibone.comcast.net 1 778 773 24 28 46 27
be-12495-pe03.1950stemmons.tx.ibone.comcast.net 1 778 773 23 27 46 27
50.208.232.130 1 778 773 23 31 204 29
ae1-br02-eqda6.as57976.net 1 777 772 47 51 146 51
et-0-0-2-br02-swlv10.as57976.net 1 777 772 47 52 130 48
137.221.65.122 1 778 773 47 57 361 53
et-0-0-2-br01-eqla1.as57976.net 2 736 725 47 154 4763 51
be1-pe01-eqla1.as57976.net 1 777 772 47 50 77 48
lax-eqla1-ia-bons-02.as57976.net 1 778 773 48 52 65 53
24.105.30.129 1 778 773 47 49 64 47

Hope this is more useful, this was over the course of a game where I had 3 disconnects

4

It looks like you’re losing packets right after you leave your router. Power cycle your connection in case it just is flooded with data.

If that doesn’t work, the problem is likely with the router or the connection to the ISP. You’ll need to reach out to your ISP and see if the device needs to be replaced or if there’s anything on their end that they can do to fix the connection between you and their local network box down the road.