Can't play the game

Mac Support
1

Multiple times I’ve re-installed the battle.net launcher and Heroes of the Storm itself and have had no luck. Everytime the game is installed, I click “PLAY” through the Battle.net launcher, and it momentarily says “Game is running…” - however 5 seconds later the PLAY button comes back and the game never launches. I’ve tried clicking the icon in my Applications folder and launching through the Battle.net launcher.

Could I get some assistance? I’m on a Mac (Mojave).

2

Hey rk0660,

This typically indicates something blocking the game such as background programs or antivirus software. Try disabling anything else that is running to test the game by itself. If that doesn’t help, reply back with a DxDiag:

  1. Press Windows Key + R.

  2. Type DxDiag and press Enter.

  3. In the DxDiag window, click Save All Information.

  4. Name the file “dxdiag” and click Save

  5. Paste the DXdiag into the post, select and highlight everything you just pasted, and hit the “code” button (</>). That’ll make the information much more readable.

It should look like this.

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

6

???

rk0660, are you running the game from an administrator account? Although it really should run as any user, my experience is you need to run as administrator for all of the battle.net stuff to actually work.

Can you open Heroes manually?

7

I am having the exact same issue as rk0660. I’ve tried just about everything recommended on the articles. I’ve even re-downloaded the game a few times.
Here is my DxDiag (I think):
Hardware Overview:

  Model Name:	MacBook Air
  Model Identifier:	MacBookAir6,2
  Processor Name:	Intel Core i5
  Processor Speed:	1.4 GHz
  Number of Processors:	1
  Total Number of Cores:	2
  L2 Cache (per Core):	256 KB
  L3 Cache:	3 MB
  Memory:	4 GB
  Boot ROM Version:	MBA61.0099.B20
  SMC Version (system):	2.13f15
  Serial Number (system):	C02NGT3XG085
  Hardware UUID:	9E18AA15-144A-5F48-AE9C-9C2BA74740C1

Intel HD Graphics 5000:

  Chipset Model:	Intel HD Graphics 5000
  Type:	GPU
  Bus:	Built-In
  VRAM (Dynamic, Max):	1536 MB
  Vendor:	Intel (0x8086)
  Device ID:	0x0a26
  Revision ID:	0x0009
  Displays:
Color LCD:
  Display Type:	LCD
  Resolution:	1440 x 900
  Pixel Depth:	32-Bit Color (ARGB8888)
  Main Display:	Yes
  Mirror:	Off
  Online:	Yes
  Built-In:	Yes

System Software Overview:

  System Version:	OS X 10.10.5 (14F2511)
  Kernel Version:	Darwin 14.5.0
  Boot Volume:	Macintosh HD
  Boot Mode:	Normal
  Computer Name:	Alec’s MacBook Air
  User Name:	Alec  Johnson (alecjohnson)
  Secure Virtual Memory:	Enabled
  Time since boot:	1:15