Help! game stops working after match starts (loading screen) and no coming back from it (cant even close the game)
doesnt matter if its AI, Ranked or Aram, loading screen=death
Tried doing most fixes on forum and cant get it to work
Help please
Hey, cagasagua! Does the game completely freeze? Do you need to hard reboot the computer? Are you unable to exit the game even by pressing ALT+F4 or ending Heroes in the Task Manager (CTRL+SHIFT+ESC)?
Let’s start off by gathering a DxDiag file. Copy and paste the text file created and paste it between two ~~~ like so:
~~~
DxDiag Here
~~~
If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)
It completely freezes (stops working) and need to hard reboot the pc, unable to alt tab, or alt f4 (opens task manager but cannot access, holding alt tab i can see open tabs but screen goes black, cant go back to heroes or other apps nor close hots
As i said i didnt have any problems before, just minor lag
Tried pasting DXdiag here but says theres offensive content and marks some numbers starting with 9 … same on pastebin
Paste bin -> PbszRPZU
Thank you for the details, cagasagua. I appreciate you giving those a test.
If you recall when the task manager was opened, was the processor or disk running at 100%?
Checking the files, nothing stands out, but there are a few things to note. It’s mostly just showing issues with windows, the drivers look fine, but there is a bit of a concern that the harddrive is a 5400RPM since it is a bit slower compared ro modern drives and 7200 RPM drives. It could also mean that the sectors may need a defrag.
I’d recommend to start off with closing background applications, try a new admin account, then test the game. If it continues, run an image and file repair scan on the new admin, then a scandisk and defrag.
Hopefully, this will help. Try keeping a watch on the task manager to see what’s in high usage, and if any of the disk, processor, memory, etc, spike at all.
Got the idea to run HOTS in windowed mode and that enables me to close it with task manager (doesnt fix problem but at least no need to reboot pc to close hots) – task manager shows HOTS - Not responding but processor & disk are at aprox 30-50% so no problem there
Already closed all background apps, used admin acc, use compatibility mode or run apps as admin, also did image & file repair, scan disk & defrag. and some others like dns flush, clear cache both pc & hots, use repair tool of blizzard app (found no problems) and ended up reinstalling hots…
Did also somthing more exagerated, reinstalled windows .
Still no fix 
any ideas?
Thank you for the details, cagasagua. That does sound pretty frustrating as far as going to reinstall windows and running into the problem. Reinstalling windows should eliminate concerns with windows and software causing the issue. That does suggest that firmware or hardware is likely causing the concern.
With firmware and hardware being the main concerns, we are limited on our suggestions here and troubleshooting. I do recommend to have HP support take a look at the system or see if a local technician can examine the system. I wanted to recommend a few things to keep a watch for. It may help to try checking for BIOS updates from HP’s website. Try checking the system for overheating. Outside of this, my main concern would the hard drive, assuming it may be a bit older could possibly be failing or dying.
Hello, so now that Ive tried all fixes without success and tested other apps / games and non have trouble, pretty sure its something to do with hots.
Noticed that if i start a game it always pretty much stops loading at 2/3 of bar then HOTS stops working.
If i close game and reopen i can rejoin game without problems (just lose like 2-3mins of start of match)
so seems like its a problem with initial game start load
Cagasagua,
Just to confirm, you installed the game on a newer hard drive, correct? What is the make/model of that drive?
Its a laptop, and still aint working
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Drive: C:
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Free Space: 861.8 GB
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Total Space: 937.5 GB
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File System: NTFS
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Model: ST1000LM035-1RK172
Cagasagua,
That’s a 5400 RPM drive from what I can see here, which means it’s pretty slow. I’d wager that you’re probably caching part of the game world to your RAM on the initial load which is why you can load it the second time you launch. Given all the behavior here though, some bit of hardware on that PC is probably dying. You may need to take the laptop to a PC tech to get it repaired so this will stop happening. Since it does result in full system lockups without the force crashing of the game, there’s unfortunately nothing else we can really suggest for you here since laptop maintenance is pretty difficult and we can’t walk you through anything. Since it persists through reinstall, we know it’s gotta be hardware at this point so I’d take it to tech or upgrade to a newer machine at this point. Likely the issues will slowly get worse and affect more programs until the PC eventually dies.
can someone teach these dumb mofos that moba shudnt be using p2p