Bug in Hero Skins

Technical Support
1

Whenever I open my rewards and head into the hero skins section to review the new skins I’v acquired, my computer freezes and the game crashes. I can’t do anything except restart the PC so there wouldn’t be any crash reports for you to read about it. I haven’t tried looking at other reward sections so I’ll give that a go but I think the result will be the same. I don’t have any idea what’s causing it.

2

Hey there,

Lets go ahead and grab a DxDiag so we can further investigate the problem. Here are the instructions:

  1. Press Windows Key + R.
  2. Type DxDiag and press Enter.
  3. In the DxDiag window, click Save All Information.
  4. Name the file “dxdiag” and click Save
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the DXDiag. It’ll look like this:
DXDiag goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

3

pastebin dot com /bLhKknBT