Battle net goes straight to error screen

Technical Support
1

When I click on the Battle net launch/app it goes straight to an error screen with the error code at the bottom.

Not sure what to do. It was working fine yesterday.

86EDB927-357C-45B9-84E9-511C955EC2F3

2

Hi there Mumrah,

I looked over this crash and think it would be best to scan the computer with Malwarebytes. This crash is pointing to a few things that look like unwanted programs. I would scan and make sure the computer is fine.

If this does not help, the next thing to try would be fully resetting the app.
Perform Steps 1-5 here after that do not reinstall yet but follow these additional steps:

  1. Open file explorer/file manager
  2. Type the following into the address bar (not the search bar): %APPDATA%
  3. Delete the Bnet and blizzard folders inside the appdata folder if they exist.
  4. Repeat steps 2 and 3 with %LOCALAPPDATA% and %TEMP%
  5. Empty the recycle bin.

I look forward to know if this helps :slight_smile:

/Nathardrick

3

Thank you for the reply. It was resolved by me restarting my computer.