All heros lost suddenly, can only pick F2P heroes

I just logged in to the game and found out that I’ve lost all of the heroes that I’ve unlocked in the game. All of their levels are still there but I cannot play with them and have to buy them again.

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The same for me.
European server.

2 Likes

And the same for me too. Please, bring heroes back!

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This. Also Euro server.

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same here on eu-server

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This. Also Eu Server.

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Same problem. No heroes.

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same for me, and there are more people posting as well.

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Same here. No heroes, skins or mounts :frowning:

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same… i dont understand what happened

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Same for me! I lost all my Heroes. Please solve the problem.

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i think it’s a server problem, i have same issue…no progress in game (skins, heroes, mounts)

Same problem for me!!

same. EU. Blizzard, why? bring me back my heroes!

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Same here??!

  • List item
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Same for me since today

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It looks like everyone who mentioned a server said EU.

Is that the case for everyone?

I can’t log into EU right now at all.

If you got kicked to the login screen you would be defaulted to US and US won’t have your items.

You can verify the server on the lower left side of the login screen.

Can someone in EU logout, check that drop down, set it to EU and see if the problem is still occurring or if they just can’t login?

allready did this… same problem

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It’s all gone on EU, collection, all three currencies, achievement portraits monkaS

Good morning Heroes,
We are investigating this issue as we speak. Thank you for the reports!

14 Likes