Absolutely no sound while playing HOTS

Technical Support
1

I recently re-installed HOTS, and I appear to have no sound at all while in it. I checked my settings, and Master volume and others are on. Also, my computer plays everything with sound other than HOTS, including other Blizzard games such as Overwatch.

What should I do? Playing with no sound has a lot of disadvantages.

Thank you in advance for your help.

2

Howdy Serenicus,

To clarify, did you check the Windows Volume Mixer specifically? It’s not uncommon for the game volume to be lowered or muted specifically, which may explain why everything else is unaffected.

3

IT HAPPENS TO ME SEVERAL TIMES, because I HAVE 2 DEVICES FOR OUTPUT( ONBOARD AND USB)…IN GAME GO TO SETTINGS-OPTIONS-SOUND- OUTPUT DEVICE- (AND SELECT THE DEVICE YOU HAVE AS DEFAULT ON YOUR PC) DONE AND SIMPLE.

4

I checked both in-game sound and the sound of my computer, they both are on and not muted.

Do you know if there’s anything else I can try?

I checked this, the only option for me is “default” and there’s nothing else that I can change it to.

5

To clarify, Serenicus - it sounds like you’re saying all sound on your computer stops playing while you are playing heroes of the storm, correct? If that is so, something is probably crashing your AudioDG.exe, or you’re overheating. We’ll need to run some tests for both.

If you’re still having trouble after this troubleshooting, please generate a text copy of your DxDiag using these instructions. Once you have that made, open the file. Copy the code below, then copy/paste everything from that DXDiag file between the rows of tilde (~) marks where it says “DXDiag goes here.”

~~~~
DXDiag goes here
~~~~

If the file’s too large to submit, you can upload it to a file hosting site like pastebin and post the link in the code above instead. We also need to check for Overheating. If that doesn’t work it’s likely overheating. Grab hwmonitor and install it. Then, launch hwmonitor and play a game until it crashes. Once it does, check the “max” column of your test for CPU/GPU overheating. If those are getting too hot, clean the PC and take it to a PC tech if that doesn’t fix the overheating - that’d probably mean some of the heat hardware needs maintenance or replacement.

If you don’t see anything, let’s snag some screenshots:

  1. Maximize the HWMonitor window and expand all the nodes on the left
  2. Scroll all the way up
  3. Take a screenshot with the Print Screen (prtscn) key
  4. Open up the program Paint and press ctrl+v to paste in the test
  5. Crop the screen if you want to only show the test, then save it as Test1.JPG
  6. Scroll all the way down, then repeat steps 3-5. Save this as Test2.JPG
  7. Upload them somewhere like imgur and link us to the results. We’ll use those to look for more options.

If you have link errors, copy the code below, then copy/paste your link between two ` marks, it’ll break the link and let you post it. You can just copy paste everything in the box below and replace “Link goes here” with your link.

`
Link goes here
`
6

A post was merged into an existing topic: No sound in game in heroes of the storm