Your account needs to be updated

Technical Support
5

Same here, EU account.

3 Likes
6

Having the same issue. I can get in on the NA server but not the EU server

2 Likes
7

Same Here, NA account

2 Likes
8

same here, this needs to be addressed

2 Likes
9

Same issue but i have new info: the same account that gives me the error, it’s perfectly playable with my cell… Heeeelp, please!!

1 Like
10

It still doesnt work for me,still the same message.

Its my NA account and it happens both when trying to play on EU and NA.
I did update the patch on my EU account and i can play just fine (from the same computer and connection) with no issues.

3 Likes
11

In my case, in PC it didn`t work anyway…

2 Likes
12

I did a scan and repair and was able to log in

1 Like
13

It doesn’t work for me…

14

My na account can play on na but on eu i still get the error.

I have no clue what i should scan and repair. It works on na but not on eu. I whish blizzard would acknowledge the problem and tell us that they are fixing it. Now it feels a bit like in limbo.

2 Likes
15

Dont know what happened, but mine suddenly started working,

16

Still doesnt work. My eu account only works on eu and my na account only works on na.
When i switch the region i do get the error message.

Never had this problem before and i have no clue what to do about it. Initially i had hope it was a bug which would get fixed fast but i am slowly losing that hope. I do have cards and such on the other regions so i really do hope it will get fixed.

1 Like
17

Same issue for me Aeo#1127 – additionally, I probably haven’t started the game in 6+ months, don’t know if thats the issue, but likely.

Scan and repair - unsuccessful.

On PC:
NA Servers - Where my main account is where this is happening, I am however able to change to Europe servers and connect, but Asia gives me a different error.

On iOS device:
Stuck in infinite loop of “Account needs to be updated”, please restart…

Please advise or acknowledge. Thank you.

1 Like
18

I have encountered the same error. Your account needs to be updated, please restart the game. This comes after updating the game. Please fix.

1 Like
19

same here in EU account.i tried everything

1 Like
20

same problem on both IOS and PC

21

The same happens to me. I get Your account needs to be updated on EU servers, and I get hateful sprites error on Asia and Americas server.

22

Hello Everyone you go to C:/users/yourusername/AppData\Roaming\Battle.net Delete the files in here i also delted the files in C:/users/yourusername/AppData\Roaming/Blizzard Entertainment after this steps when yopu close you battle.net application you need to log in again and your game will work. hopefully that helps

Best regards

1 Like
23

ty for your effort in finding a solution but this does not work for me and i am also not sure how to do this. I dont have a battlenet file in appdata roaming section.

It still doesnt work and i have no clue what to do.

I did find a battlenet folder somewhere else and all files created there are 28/04/2022.
The game did work just fine after that date untill the update yesterday.

In c/ i do have two battlenet folders.

-Battle.net.13434 (15/04/2022)
-Battle.net.13458 (22/04/2022)

And then i have two more which are listed as application:

-Battle.net Launcher
-Battle.net

Should i delete something? pls help lol:(

1 Like
24

what would i do for a mac?