Your account needs to be updated

Technical Support
1

pls restart the game.

This message i get when trying to start the game. The game works just fine on my other account. I did restart but i keep getting the message how can i fix and play?

7 Likes
2

same for me
erro 314 or sprites

5 Likes
3

Same here. Not sure what else to do. Logged out, restarted, etc.

3 Likes
4

I have the same issue. Tried restarting everything…

3 Likes
5

Same here, EU account.

3 Likes
6

Having the same issue. I can get in on the NA server but not the EU server

2 Likes
7

Same Here, NA account

2 Likes
8

same here, this needs to be addressed

2 Likes
9

Same issue but i have new info: the same account that gives me the error, it’s perfectly playable with my cell… Heeeelp, please!!

1 Like
10

It still doesnt work for me,still the same message.

Its my NA account and it happens both when trying to play on EU and NA.
I did update the patch on my EU account and i can play just fine (from the same computer and connection) with no issues.

3 Likes
11

In my case, in PC it didn`t work anyway…

2 Likes
12

I did a scan and repair and was able to log in

1 Like
13

It doesn’t work for me…

14

My na account can play on na but on eu i still get the error.

I have no clue what i should scan and repair. It works on na but not on eu. I whish blizzard would acknowledge the problem and tell us that they are fixing it. Now it feels a bit like in limbo.

2 Likes
15

Dont know what happened, but mine suddenly started working,

16

Still doesnt work. My eu account only works on eu and my na account only works on na.
When i switch the region i do get the error message.

Never had this problem before and i have no clue what to do about it. Initially i had hope it was a bug which would get fixed fast but i am slowly losing that hope. I do have cards and such on the other regions so i really do hope it will get fixed.

1 Like
17

Same issue for me Aeo#1127 – additionally, I probably haven’t started the game in 6+ months, don’t know if thats the issue, but likely.

Scan and repair - unsuccessful.

On PC:
NA Servers - Where my main account is where this is happening, I am however able to change to Europe servers and connect, but Asia gives me a different error.

On iOS device:
Stuck in infinite loop of “Account needs to be updated”, please restart…

Please advise or acknowledge. Thank you.

1 Like
18

I have encountered the same error. Your account needs to be updated, please restart the game. This comes after updating the game. Please fix.

1 Like
19

same here in EU account.i tried everything

1 Like
20

same problem on both IOS and PC