They are too proud to be asked for help.
They think that no one should help them with their game except their own, so when anyone asks them for help they don’t give it because they feel too proud to be asked for help.
They are so proud (of whatever) that they don’t even allow any form of open communication between the players with them. They are not our counselors, but they sure as hell don’t care about helping us. Let’s just quit.
Edit: So maybe the forums are actually read sometimes. I swear there was no communication that got through to the devs/desigs or whatever at least almost all the time, but Classic Mode itself was a forum communication idea that got through (at least it appears that way). So, just based on how I felt when writing this, they do not care at all, but based on how I feel now writing this edit, it’s like hitting the lottery against an actual “worthy opponent” when the higher-ups actually take something from the forums into account for actual changes in the game.