Tavern Brawl Disconnect when Ragnaros's Weapon Breaks

Technical Support
1

Every time Ragnaros’s weapon breaks in this week’s Tavern Brawl, it looks like I’m getting disconnected from the Hearthstone servers. Here are the steps to reproduce:

  1. On Android (Galaxy S4) launch a Tavern Brawl game
  2. Play the game normally as either Ragnaros or Nefarion
  3. When Ragnaros’s weapon breaks, observe the below behaviour

The Below Behaviour

  • Ragnaros never gets his new hero power (regardless of who Ragnaros is
  • The player whose turn it is appears to never get the rope, and the turn button never swaps on my client
  • The game seems to continue as normal for the other player, I can see them playing cards, attack arrows, emoting, all the Peer 2 peer stuff
  • I am unable to emote, play cards, end my turn, or even concede
  • My UI is responsive, and I am able to hover to view tooltips / card text, etc.

This happened 4 out of 4 times on Android. I attempted to win the game before the weapon breaks, but it’s tough to do 60 damage in that time frame. I worked around this issue by playing the game on PC. I noticed Ragnaros’s hero power still had a little bit of a delay and I thought it was going to happen again, but it resolved after a few second delay (on android it did not resolve, and I had to hard quit out of the app on my phone). If you need any more information, just let me know.

2

confirming seeing the same game disconnects and full crashes on iOS once Ragnaros’s weapon is used up. If I restart Hearthstone and it reconnects, I will have access to the DIE,INSECT! hero power spawned by the weapon desthtattle, but forfeit a turn while it sorts itself out.

haven’t seen this in previous iterations of this brawl.

3

I have the same problem on android tablet. Can’t complete any Tavern Brawl at the moment.

EDIT: The problem has been fixed by ensuring the background “asset download” was completed first and then restarting Hearthstone.

1 Like
4

that’s interesting - I too had asset download disabled on all my iOS, because I need the strorage space and I really don’t need the gold cards or to see their slowing animations. Clearly, developers are not testing with assets not being downloaded. They need to do so, and fix this.

(I eventually got the free pack from Tavern Brawl by reconnecting - but I won’t be trying to play this one again.)