Stuck at "waiting for authorization"

Technical Support
1

A few weeks ago when the masters bundle was available in the shop, I tried purchasing it but it hung up at waiting for authorization. I’ve gone through the steps recommended in tech support:

  • Logging out of the account, then closing the app, restarting my iphone then logging back in
  • I then went back to the shop and left it open for 20 minutes like recommended to see if it would complete the purchase but no luck.
  • I’ve also deleted the app and re downloaded it from the app store in hopes of that correcting it but was unsuccessful as well.

I am unable to use the store for anything at this point and when I go to the shop end up stuck there because of this error and must close the app and re-open if i want to play.

*Having problems attaching a link of the imagine into the post for some reason. I have the correct imgur link but when loaded into the hyperlink option above it says links are not allowed in post.

2

  1. If you have exhausted the “suggested fixes”, your only other alternative is to Contact Support directly via ticket/live chat (as they will not deal with billing/account issues on the forums due to privacy/security concerns).

  2. Being able to post links is a privilege of the new forums’ format. One workaround is to add spaces to break up the link.

  3. You may need to check your payment options on the account management page.

3

I am facing the same issue right now. Have you found a solution?

4

The support article here goes through some steps to try for the Waiting for Authorization issue.

Otherwise, as Theoden suggested, contacting our Customer Support team is recommended since this could be an issue with a pending order getting stuck.