Hey all,
PC Users: If your computer IS supported, you’re having a different issue than the one mentioned by Caterpepi. Try restarting the device and resetting your password if that fails.
Mobile Users: If your mobile device is supported, - this is related to this thread. Please post in that thread about your issue.
Beyond that, it’s either a connection or account issue. Test another account on the same device. If a different account works, you need to contact support for help with your main account. If it fails on a separate account you’ll want to try connection troubleshooting or start your own thread.
I’m locking this thread, check the information above to figure out what to do about your individual issue.