Still getting error with golden pack

[Alexander-110520]

I initially claimed the free golden pack, got nothing.
Now, I was awarded the golden pack today and when I went to open it, it disappeared. Client restart did nothing. Nothing new in collection.

I feel like I’m getting trolled.

[MCcookie-11494]

Same. I received it but it disappeared.

[YoDr10tacles-1830]

Same here. Showed the pack awarded, tried to open and lock-up.

For tech support - it also showed the Shop Closed as i tried to open it. Don’t know if that’ll help the coders narrow it down.

[Derkan-2593]

@GnomeSayin-11972

[Updated August 12] [Progression] Some players were not able to claim the free Golden Perils in Paradise Pack grant last week. We pushed an update that resolved the problem granting the pack, but found a new issue when those players tried to open the pack. We’ve rolled back that fix so that we can fix both issues at once–that means a small number of affected players might have briefly seen the Golden Pack appear in their collection and then disappear–they will still get the pack, and be able to open it, once this issue is fully resolved.

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[YoDr10tacles-1830]

Thank you for the update.