My jobs.log:
Job (HearthstoneCheckout.InitializeCheckoutClient(ID:289)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.
4 Likes
Is this the new Copy Pasta?
Same over here.
1 Like
Now the shop is closed again. Windows 8. Region: Europe. I attached the file to my email and sent it at Your request.
5 Likes
Starting to get really tired of this. As a paying customer for years this is completely unacceptable. I have 1k of piled up gold that I can’t even spend. The friends list is broken and I can’t craft anything (permanently stuck on 0 dust).
And the shop has been closed for several weeks now. Why isn’t this being fixed? This occurred right after the patch introducing “Nemsy for free”, which I also can’t get due to this bug. And “support” takes weeks to reply.
8 Likes
The store was unavailable for me and some of my friends when the opportunity was introduced to get a free portrait of a warlock. The store is not yet available. There is a wooden board with the inscription closed. If some of this thread had the opportunity to enter it, then I had no opportunity at all (it was active early morning for few hours?).
I can’t even to buy dungeon part. When i choose to buy it - showed standart (to buy for gold or euro) but this window but it instantly disappears.
Will the opportunity to get a portrait and the ability to DE (spray) cards at full cost be extended? At least for those who have this problem?
Jobs log same as above, btw
Job (HearthstoneCheckout.InitializeCheckoutClient(ID:289)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.
Store log
{19b0} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
Win 7, 10 all regions not worked.
5 Likes
Hey there,
Thank you again for providing these files and for working with us on this. We hope to have more info soon.
Edit:
1 Like
A week has passed and … the shop is closed AGAIN. Eu Win7 64-bit.
3 Likes
I have the exact same error logs as the others.
{1578} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
and
Job (HearthstoneCheckout.InitializeCheckoutClient(ID:288)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.
3 Likes
I didn’t have any shop issues last month when several other people were experiencing them. However, after the most recent Battle.Net update earlier this week, the in-game HS shop now shows as “Shop Closed” for me across all 3 servers (Americas, EU, Asia).
So to be clear, the problem didn’t start for me until the most recent Battle.Net update (client update, not HS patch). I’m on a PC, Windows 8, 64-bit. I haven’t tried to access my HS account on any other device, so I don’t know if the issue is platform-specific for me.
I sent my HS jobs.log file to the TechInfo e-mail address, as requested. The log file had a similar error message to that of other posters here:
Job (HearthstoneCheckout.InitializeCheckoutClient(ID:288)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.
3 Likes
Store log
E 11:50:57.0632653 OnDiagMessage (BNL_Scene_Checkout) : [20200605T11:50:57] {1c7c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
E 11:50:58.4015512 OnDiagMessage (BNL_Scene_Checkout) : [20200605T11:50:58] {1c7c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
E 11:50:59.7724536 OnDiagMessage (BNL_Scene_Checkout) : [20200605T11:50:59] {1c7c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
Jobs log
E 11:50:59.7724536 Job (HearthstoneCheckout.InitializeCheckoutClient(ID:291)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.
3 Likes
Jobs.log:
E 10:43:57.3421421 Job (HearthstoneCheckout.CreateCheckoutClient(ID:425)) FAILED due to dependency failure: GenerateSSOToken
E 10:43:59.8098869 Job (HearthstoneCheckout.InitializeCheckoutClient(ID:289)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.
Store.log:
E 11:16:14.0898145 OnDiagMessage (BNL_Scene_Checkout) : [20200604T11:16:14] {2714} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
E 11:16:15.3969193 OnDiagMessage (BNL_Scene_Checkout) : [20200604T11:16:15] {2714} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
E 11:16:16.7020244 OnDiagMessage (BNL_Scene_Checkout) : [20200604T11:16:16] {2714} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
I’ve attached a Debugger to Hearthstone.exe, which also revealed:
Exception: System.ArgumentException
Message: An element with the same key (37.244.54.10:1119) already exists in the dictionary.
Not sure if it’s relevant, but if that IP address belongs to some sort of authentication server, it might be related to the oauth problems and shop closed issues.
3 Likes
New patch and the shop is STILL CLOSED.
5 Likes
Confirmed. Press/Media? Anyone looking into this?
4 Likes
New patch and shop still closed, but logs changed a bit.
job
Job (HearthstoneCheckout.InitializeCheckoutClient(ID:292)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.
store
{31c} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
job
Job (HearthstoneCheckout.InitializeCheckoutClient(ID:292)) FAILED: [HearthstoneCheckout.InitializeCheckoutClient] Failed to initialize checkout client.
store
{ee0} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=[]
1 Like
Store log:
E 19:22:56.6774578 OnDiagMessage (BNL_Scene_Checkout) : [20200614T19:22:56] {1850} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
E 19:23:00.8146945 OnDiagMessage (BNL_Scene_Checkout) : [20200614T19:23:00] {1850} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
E 19:23:02.4837900 OnDiagMessage (BNL_Scene_Checkout) : [20200614T19:23:02] {1850} ERR: Failed to obtain oauth. ResultCode=[0] StatusCode=[400] Body=
I hope this issue is still being worked on. It’s been over a month now, I have close to 2000 gold I can’t spend, and the last Outland packs I opened were the ones from ranked play at the beginning of the month.
I get that work is slower, COVID-19 is affecting us all, but I’m starting to forget that Hearthstone is even a thing. Also, I managed to get Nemsy by logging from another device a while back, but I’m sure others didn’t have that opportunity, and no word has come as to how you’ll handle that. Do you have any news for the people who are affected by this?
5 Likes
Do we need to send something? Or do something? How long we have to wait for the fix? At least, give us an update on the situation.
5 Likes
Windows 8 server EU close market
3 Likes
Here we see a clear example of how Blizzard treats paying customers like utter garbage.
Support closed my ticket without resolving the issue.
I am done spending a single dime on this game AND on this company.
6 Likes
Windows 8, Windows 7
Europe
Shop is closed.
3 Likes
Windows 8
Europe
Shop is closed.
3 Likes