Rank Reset to Bronze 10 after failed Splash Screen

I logged in to play and the splash screen was stuck for several minutes and never brought me to the main menu. Had to Ctrl+Alt+Del to close the game. Re-launched the game and my rank was reset to Bronze 10 but all of my friends still have their rank. Why was my rank reset to Bronze 10??? This seems like a bug.

Check that you are connected to correct region

Region is correct. Its currently and should be set to Americas.

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