Puzzle Lab Freezes Game (Now Game won't even load anymore)

Bug Report
1

I decided to do puzzle lab to get the card back today. There are two puzzle labs that keep freezing the game and refuse to start. I cannot concede or even restart the game. I need to close the game and open hearthstone again. The puzzles still will not load and continue to freeze the game after I load the game again.

I tried on my PC and my phone.

On my PC, no cards appear and the quest sign doesn’t load at all.

On my phone, the cards and quest sign load, but I cannot interact with anything.

They are:

Lil’ Stormy 4/7 The Best Offense
Zerek, Master Cloner 5/5 Infestation!

*Edit

Ok. It’s gotten worse now.

Since I tried the puzzle box on my phone, I can no longer even load the game anymore on my PC or phone.

It just says “You were reconnected to your last game. Resuming…” and nothing loads.

I’ve also tried these instructions. It doesn’t work.

13 Likes
2

I have the same issue.

2 Likes
3

Hey, I’m also experiencing this issue, any updates or solutions?

2 Likes
4

I have the same issue as of today, any news?

2 Likes
5

I have the same issue, with the same levels of the boomsday project puzzles. When i got stuck on the “reconnected to your game, resuming” screen on my phone, i turned my internet off so it disconnects. Then when turning it back on it tries to reconnect, but fails so you get out of the game.

This doesn’t solve the problem with the levels themselves though, i still get stuck in both lil stormy 4/7 and zerek 5/5.
I haven’t played further yet, so maybe there are other levels like this. Though the OP didn’t think so.

2 Likes
6

I’m also experiencing the same issue on the same levels.

7

Same issue

For the reconnecting, after about 20mins the game goes back to normal

8

same issue here unfortunately. Hope they will fix this soon!

1 Like
9

Same thing is happening here.

10

same here i cannot play the mirroring zerex infestation part im out of card and its dark and blank cannot do nothing only restarting game tried it several times but still same

11

SAME! This needs fixed. I was locked out of hearthstone for a while and after trying a “scan and fix” and rebooting I was finally able to get the game to play properly. What helped it? Idk.

1 Like
12

Same, on PC I cannot interact with anything on “Lil’ Stormy 4/7 The Best Offense” or
“Zerek, Master Cloner 5/5 Infestation!” It’s like a non-starter, something is not triggering.

2 Likes
13

Same thing is happening to me. No cards in my hand, retry button is missing, cannot leave puzzle and game stucks :confused:

1 Like
14

Bought it today and got the same bug. :frowning: Hope Blizzard will see it because for now it’s money wasted

1 Like
15

Have had this expansion for a while. Never finished it. PC client.
Completed Zerek 4/5.
Client became unresponsive trying to load 5/5. No cards on table. No cards in hand. No button responds, only “quit”.

1 Like
16

I’m also experiencing exactly the same issue on Zerek 5/5, experienced it on Lil Stormy as well.

1 Like
17

Same issue on Lil Stormy 4/7. Game completely locks up when trying to load this puzzle. Can go to game menu and try to leave or concede, but nothing happens. Need to quit the game out entirely.

2 Likes
18

Same issue. Game is stuck with Reconnecting screen on multiple devices (iPhone, iPad, Mac). Cannot interact with the game at all.

19

Same issue here. Hope Blizzard will fix it soon

20

Got the same issue here, glad I’m not the only one. Hope they fix soon

1 Like