I have re-downloaded the game after a 3 year break but it appears my cards and solo adventure purchases are gone. I can’t tell if this was a reset somehow or if it’s some other issue. Please help
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I have the same issue on Android, and I played only last night. Don’t think the issue is due to reinstalling. The game worked fine one day, and the next it was hanging on startup, so I cleared the data, re-downloaded it and logged in. The next thing I saw was the tutorial missions.
Are you in the correct region when you start the game? You could be logging into one of the other regions.
I’ve tried the other regions but I’ve still got the same issue the region I use the the Americas if I try the other regions it just starts me off at the tutorial so I know I’m using the the right region but other stuff is gone
Hey, SilentSorrow! I am only seeing one region on the account posting here. The progress lost situations are typically caused by either logging into the incorrect Blizzard account or on the wrong region.
Due to privacy and security concerns, account issues are not handled through the forums. Please contact our Customer support team to check on the account and include any additional details like other email addresses or anything else that may be helpful to check for, to see if we can locate if another account may exist.
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