Mobile Login: “unable to log in through blizzard services”

[Malcontent-1314]

The problem:
When opening Hearthstone mobile app on iPhone 13 Pro, the opening loading screen appears. After a while, the text “checking game version” appears at the bottom, followed by “logging into battle.net.”
Shortly after that second message, the CLOSED sign appears on the doors with the subtext “the game was unable to log you in through the blizzard services. Please wait a few minutes and try again.”
This has been going on for a couple days.

Attempted solutions:

• Uninstall, reinstall app.
  • did not work after trying 5 times
• restart iPhone
  • did not work after trying twice
• update iPhone to latest version, the reinstall hearthstone
  • did not work
• open a ticket on battle.net account. Responded 3 times
  • their solution each time was to send me to the forums. No actual technical help
• download Warcraft rumble and login there
  • was able to login to my battle.net account on rumble, still cannot on HS
• login on my PC
  • was able to play HS on my PC with my account. Still cannot on my phone.
• look for solutions on the forums
  • at least 45 minutes were spent sifting through the forums with no viable solutions found.

My plea:
Please, if anyone has any ideas, please let me know what I can try. I have referenced the forums and tried everything I could think of. I’m baffled at how persistent this problem is.

Thank you.

[Joachim-22234]

I’m not sure but have you tried this?

Hearthstone moblie app log in loop solution! and fix

i have had this issue for some time and trying to find the work around i found it and at the same time may not be the fix for you but this is what i found out … IF your phone has the feature called secure folder or something related to it … you must disable it and you must go into your battle.net account and do a manual connect of your google account … the hearthstone game using the file system to save the much needed files to keep your game going. when the phone’s security is very tigh…

[Malcontent-1314]

Thanks for the suggestion. I gave it a shot. This proposed solution did not solve the issue.

Update:
Hello, Blizzard. Still nothing I have tried has worked. I have been a customer of yours for decades, and I’ve really enjoyed playing your games. It surprises me that your support for an issue like this is so unhelpful and takes this long. It makes me wish I could get a refund on the purchases I’ve made for this game. I’ve reinstalled the app many times now. I’ve used different networks. I’ve tried many proposed solutions on the forums. Nothing has worked. Please, someone give me a solution. Like I said, I tried the battle.net app and Warcraft rumble just to see if I could connect to the battle.net account through this phone, and both apps worked. What is going on???

Update: still no resolution…