4000 EMPLOYEES and not one of you can fix this issue? SMH
4 Likes
Same problem here. iPhone 14 Pro Max with the latest iOS available now (16.3.1), played this game a few years ago on my previous devices, trying to play it now and cannot login to my account. Stuck in an infinite loop. The wifi disconnect trick during the initial screen didn’t work. Already reinstalled the game twice. Please fix it
2 Likes
Happening here too. iPad on newest IOS. For a blink of a second it showed “All Tables are full …” the first time I tried. Maybe this helps with debugging the error.
I didnt have the App installed for a few years, so maybe this only happens to people re-installing the APP after a longer time period?
Would be great if this gets fixed. Thank you
Similar experience for me. I hadn’t logged into battle.net since 2020. I got the login bug so I went to blizzards website and and logged in. Still no luck on my iPad after logging into blizzard. I tried on my wife’s iPad and I was successfully able to login there. I’m also able to login on my iPhone.
Seems to just be that first IOS device after a long absence of logging in. Fine on every device after that though.
1 Like
Same issue. 8 days with no update is crazy.
Thanks for the reports everyone! They have all been forwarded to the developers. No further reports are needed at this time.
1 Like
I’ve been in the login loop for over a year. I keep coming back to see if it’s fixed. I logged out on my iPhone and I’ve never been able to log back in. Just stuck at the Home Screen. Welcome to the inn! I’ve tried downloading on other networks, using data, VPN. Resetting my phone. Nothing works.
There is no “Dev” folder when selecting Hearthstone on iPhone.
I 20:24:45.4605490 Beginning processing login challenges
I 20:24:47.9756610 Processing challenge, previous login challenge attempts 0
I 20:24:48.0269190 Starting Import and Present Options
I 20:24:48.0269190 No soft accounts found to import, failing the legacy guest account import
I 20:24:48.2232900 Executing Legacy Token Strategy
I 20:24:48.2232900 Attempting to import legacy account
I 20:24:49.2476290 Succesfully imported account (null)#(null)
W 20:24:49.2758770 Authentication for imported account canceled unexpectedly.
I 20:24:49.3089390 User canceled login challenge
I 20:24:49.3089390 Clearing Login Service state for client reset
Please Fix this. It’s been a long day stuck it this loop.
1 Like
Didn’t work. I tried this several times.
Maybe it’s a hit or miss on the download. I’ve tried re installing with various networks and data. Restarts and using a VPN. Not sure what the root cause is
Same issue. Iphone 12 pro max, 16.3.1
1 Like
Still waiting for solution. Up
I’m french and I’m so tired of this bug that I come in english discussions to have a hope but it seems that it’s a difficult subject for developers because they don’t even answer…
Please help us to play this game 
Just found this thread. Same problem. iPhone 12 can’t login. Please fix this blizzard.
2 Likes
It’s unreal that this is still not being fixed. Tried literally every possible suggested fix out there, VPN, reinstall, software update, changing networks. If someone has a workaround, it would save my day.
Hellooooo Are you there??? I sent a logs for you in this forum And Email to techinfo@blizzard.com But No one answer.
==== This is a Logs ====
I 20:24:45.4605490 Beginning processing login challenges
I 20:24:47.9756610 Processing challenge, previous login challenge attempts 0
I 20:24:48.0269190 Starting Import and Present Options
I 20:24:48.0269190 No soft accounts found to import, failing the legacy guest account import
I 20:24:48.2232900 Executing Legacy Token Strategy
I 20:24:48.2232900 Attempting to import legacy account
I 20:24:49.2476290 Succesfully imported account (null)#(null)
W 20:24:49.2758770 Authentication for imported account canceled unexpectedly.
I 20:24:49.3089390 User canceled login challenge
I 20:24:49.3089390 Clearing Login Service state for client reset
==================================================
And you will see => Succesfully imported account (null)#(null)
That why it stuck in loop. Please Sent it to Dev to fix it.
I see that blizz has stated that this is an iOS problem, but my Lenovo M10 has the exact same issue, infinite login loop.
Please fix this…
( my iPhone 13 has no problem logging in, but I want to play on tablet)
1 Like
this is getting ridiculous the issue been going on for a month and they havent fixed it. shows you how much they care about thee player base
1 Like
Hi, I’ve also been having a loop on Android for over a year now
3 Likes