Dear Blizzard Support Team,
I am writing to you regarding an issue with Twitch Drops for my Hearthstone account.
I have participated in recent Twitch Drop campaigns and have successfully claimed the following packs on Twitch:
- Lost City of Ungoro Pack
- Emerald Dream Pack
- Year of the Pegasus Pack
On my Twitch “Drops & Rewards” page (https://www.twitch.tv/drops/inventory), all of these items are clearly marked as “Claimed” (as shown in the attached screenshot from Twitch, where it says “Получено”).
However, despite Twitch indicating that these drops have been successfully claimed, I have not received them in my Hearthstone game account. I have checked the “Open Packs” section, my collection, and other relevant areas within the game multiple times.
I have already tried the following troubleshooting steps: - Restarting both the Hearthstone game and the Battle.net client.
- Verifying that my Twitch account is correctly linked to my Battle.net account. I have also tried unlinking and relinking them to ensure proper synchronization.
My BattleTag is: NightKnight#230539
The Twitch account username is: saurgoten
Could you please investigate this issue and help me receive the missing Hearthstone packs?
Thank you for your time and assistance.