i only have one garrosh’s gift when i should have two credited to my account. i have every other gift with two copies but i only have one garrosh’s gift i think because i chose highlander warrior as my loaner deck to claim before i opened a whizbang pack.
can i please have my second uncraftable copy of garrosh’s gift and the dust from uncraftable cards such as ETC?
I contacted customer support and they said this:
Thank you for contacting us!
This is Game Master Smeovvooso, and I am here to take a look at your request!
Firstly, thanks for holding tight whilst your ticket made it’s way over to me. Our ticket queues are pretty busy right now. Happy to be here now!
I understand that you didn’t receive the second Garrosh’s Gift card and didn’t get dust from the Loaner deck.
After checking into this, we will kindly ask that you submit a bug report, Customer Service doesn’t have the know-how or the tools to verify or fix bugs. Your voice really matters to us, and the more information we can gather to our developer team, the better! This will allow them to investigate the issue in more detail and ensure that it has been resolved to your satisfaction.
You can do this by going to our forums,https://us.forums.blizzard.com/en/hearthstone/c/bug-report. I can understand this does not resolve the issue right away, but we want to have the developers investigate and make the next call if something is bugged or not.
We want to thank you for bringing this to our attention, as it help us to continue to improve our game and provide the best possible experience for our players.
Have a nice day, feel free to contact us again when you have any other questions,
~Game Master Smeovvooso~