My favorite guess is that it’s loading all data related to the account in memory. All card assets for our entire collection, including text, sounds, images, animations, behavior, all metadata, all assets related to whatever game mode we’re playing, and god knows what else. So the more loyal and long-standing a user we are, the more screwed we get. If Blizzard has any sense, they’ll get on this promptly, because it could be costing them literally millions of dollars. I know I won’t be spending another cent on this game until it gets fixed, because the ratio of pc play time to mobile play time for me is nearly zero.
1 Like
iPad Pro 12.9 2020 (4th Gen.9
ipadOS 13.4
Crashes in Boomsday after each solved puzzle:
„Great Job“ is displayed and some moments later: crash
My theory that the bug is tied to my account is verified, and the theory that older, more active accounts are impacted is supported. After multiple uninstalls and restarts, I tried playing on a rarely-used alternate account. I played through a few battlegrounds runs, one ladder game, and two solo plays, and Hearthstone hasn’t crashed even once. I’m certain that if I were to log back into my main account, the plague of crashes would return. Hopefully Blizzard has somebody working on the HS team who fixes bugs and reads this, because I’m basically doing free QA for them. I’ll go ahead and log back into my main just to be certain, and report my findings, just to be thorough.
1 Like
Had to use my alternate account to post this due to “new user” restrictions. Here’s my findings:
Okay, that theory proved wrong. I just played through an entire battlegrounds run on my main account with no crashes. It looks like an uninstall/restart/reinstall cleared out whatever bug there was. I doubt the alternate account had anything to do with it. New theory: some state-saving bug, perhaps exclusive to iOS, is retained across sessions. Feels like maybe a text encoding/parsing bug that got cleared by the system restart. Perhaps it’s related to that bug where card actions get stuck on the screen as text, like with the murloc that grants poisonous to another murloc—I saw that bug more than once while playing in battlegrounds.
1 Like
Constant crash after using hero power during infinite toki encounter. Tried reinstalling app to no avail. Hard boot not effective either.
iOS 13.4.1
HS version 17.0.44.222
iPhone XS Max 256g
Same. On iPhone XS Max
Was finally able to get back in by reinstalling and letting update 100% before signing in. However, infinite toki encounter definitely still bugged. Same result using hero power
iPad 6th generation
iOS 13.3.1
Randomly crashes often. Uninstalled and reinstalled app multiple times with no resolution.
IOS user… i had crashes mostly when play priest or against priest… using normal priest potrait helps to reduce the crashes… but when using 1000 win potrait or tyrande crash keep occuring
iPad Air,
Mine crashes quite often especially galakrond matches.
Have also noticed whenever a card that has battlecry the text of the battlecry will hold over at the end of the game. For instance, deal 2 damage will linger on the success screen.
2 Likes
Priest is unplayable… played 10 games, 8 out of 10 crashed when trying to heal… thanks for it my enemies got free win
2 Likes
Game crashes after every game. The game shows the victory/defeat animation, shows the crown animation, shows the stars won/lost, and then sometimes crashes when showing the daily quest awards, almost always crashes when returning to the menu screen
Ipad4
iOS 10.3.3
1 Like
I have an iPhone 7 and updated and strong WiFi, but now in May 7th and it’s still crashing. Game is unplayable. Had to delete from phone. I’ve uninstalled and reinstalled. Gone solely on WiFi and turned off celular and vice versa with no luck. Ever since the release of Ashes, seems to be the same with every release lately. It is unplayable.
1 Like
Device: I-Pad Pro 2017
IOS: 13.4.1
128GB device, 34GB Avail
App keeps crashing mid play on ladders. Excessive animation (playing battle cry cards etc) seems to cause it to crash more frequently. After it crashes, can’t even open the app until I restart the device. Have tried uninstall and reinstall, worked smoothly for a few games before the app began crashing again. This has been an issue for months. It makes it almost impossible to climb up the ranks and super frustrating to play.
1 Like
Every single game this weekend crashed when trying to return to the menu screen after a game.
Do you also have problems crashing during matches if there is an exceptionally long turn or elaborate animation? Or if there are a lot of golden cards on the board?
It’s absurd that a card-battler requires more than 3GB of RAM for it minimum requirements.
1 Like
Model: Iphone 7
Version IOS: 13.4.1.
Когда я играю вылетает из игры и телефон становиться очень горячим.И эта проблема началась после того как я стал собирать карты вольного формата. Я всегда играю на стандарте и карт стандарта мне хватает и я решил собирать карты вольного формата. И когда карт стало появляться все больше телефон начал греться и вылетать из игры. Пожалуйста помогите с этой проблемой.
Iphone memory 32GB.
Забыл написать память телефона
Samsung Note9
Lollipop iOS
When using mobile data and not wifi. I have cleared cache, updated patch, and contacted my provider. No problem with my carrier.
Hey all,
We’ve done some reproduction on the issue and are still working on it. Looks like this is still active as of this current build of hearthstone.
iPhone 5c
ios 10.3.3
Prior to the latest update (the one with deck dragging and 2 new heroes to battlegrounds) game worked perfectly fine with a small exception of crashes due to device overheating. But now the game is literally unplayable with constant crashes midgame. Reinstalling didn’t work, closing background apps don’t seem to help. It’s impossible to finish pvp game due to guaranteed crash by turn 6-8; more luck I had with solo adventures but even here it crashes after 2-3 matches of dungeon run. Oh, also I want to add that after reinstalling the game it started loading extremely slow.
This is ridiculous, I don’t give a monkey s*** about battlegrounds, so why should I suffer for it? Since the update mostly targeted battleground players; why can’t blizzard make a split client for this mode?