Main can't see the same as Alt

Was in the Waking Shores of the Dragon Isles with my lvl 42 alt when I came across a lvl ?? Boss with a couple low lvl (24, 21) players. I decided to switch to my main (lvl80) to help them kill it. When I arrived not only could I not see the boss, I couldn’t see the other players either. Is there some new phasing thing preventing high levels from helping low levels? Both characters are on the same server and the same timeline as far as I know…

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