Journal not opening

Bug Report
1

Journal not opening since update, was able to see the new event stuff earlier but no longer opening. Reward track button in BGs completely bricks game when I try to open

17 Likes
2

Same for me.
My mistake? Closing journal without choosing a Headliner’s tour because I wasn’t sure which one choose.
Since then I can’t open it more. :person_shrugging:

1 Like
3

@Koruneko

Has nothing to do with that, I chose my tour and I still got this issue an hour after the patch released.

3 Likes
4

i have 2 computers the journal is working on, and 1 computer it is not working on … the 1 computer it is not working on is an inspiron 17 5000 series, and the two it is working on are inspiron 15 5000 series … it is strange to me that the “better” computer is the one having issues … i’m in the process of reinstalling the game (again) to see if that helps, but this time i have deleted (after backing up a copy) of the folders under appdata/local and appdata/locallow to see if something cached was making it bug out

edit: even after reinstalling and getting fresh subfolders created by hearthstone in the local and locallow folders i still cannot open the journal on the inspiron 17 machine

5

I’m on Android and having the same issue. Game crashed after the journal switched to event icon, and through several restarts and storage redownloads the Journal not only had reverted but will not open. I didn’t even get to pick a pack.

1 Like
6

not sure if anyone else is getting this behavior, but now that a new daily quest has popped, the journal button seems to have fixed itself

7

The log option does not open

8

The task is also not visible

9

Fixed after new daily popped up

10

It happened to me too…
Try clearing app data cache

Version: 25.6
1.Event end Final objective completion will still keep the button frozen (Standard and Battlegrounds)
2. Publishing a new task will restore it, but restarting the game will make the diary inoperable.

11

same thing happened to me as i said, but now i’ve closed and re-opened hs, and it is back to not working =/

1 Like
12

Same here. Tried uninstall and reinstall still not working.

13

It worked for me between 6:30am and 8:30am EST, but then went away again and Journal still won’t reopen as of 10 minutes ago. (At least I chose my Tour this time so I can earn XP)

I think it might be tied to the Season Rewards Tracks of last expansion, since whenever the Journal refuses to open, the Battlegrounds Season Rewards exhibits the same behavior.

14

I put in a ticket and they said they are aware of the bug so hopefully it will get fixed for you all soon.

3 Likes
15

I have same problem, here. I will hope they fixed it soon as it possible.

1 Like
16

I, too, the second day does not open the journal. In battlegrounds mode, when i press the Season rewards button, everything freezes except for the cursor.

17

2nd day, and same behavior, starts out okay, then close-&-reopen it goes back to being bugged

18

I believe journal works when you have an incomplete quest. I had this problem yesterday but today journal works when I have not completed the daily quest.

1 Like
19

Same problem here. Did they announcing anything for this problem?

1 Like
20

Same for me. I lost access to the Journal about 30 minutes ago.

1 Like