Journal not opening

Bug Report
21

the same here, after the update everything worked as it should, I spent about 8 hours in HS since the update and just today in the evening the journal broke down, I click and nothing happens, but every time I enter the menu I get a notification about the set from the store for EUR 69.99 :DD

22

Same for me. I lost access to the Journal

1 Like
23

Hey there,
Since there is no official acknowledgement of the problem, I like to second this.
Basically the music sign of the journal changed to the old sign and i can not access the journal.
I have all quest for the day finished. The days before today the problem did not occur. It is on my mac (m1) as well as on my iphone (13 pro). Therefor, it is kinda not dependent on the device.
BTW: I choose the rock path. maybe that is relevant.

24

I second this. Both the journal AND the BG rewards are bugged.

I tried it again next day and it was ok, but as soon as you complete your quests and close the game, the next time you enter, this bug occurs.

25

So, i updated every driver with driverbooster 10.3 and nothing changes.

26

Journal won’t open, BG Stats “Last 5 Warbands” only shows ETC Band Manager Buddy next to portrait yet all others have emblem with white dot instead of image, clicking Season Rewards locks up games with the exception of the Options menu, using Scan and Repair doesn’t do anything.

27

Same issue, the journal will not open at all, so can’t see achievements, quests or anything else in it, for me it’s since today, was fine until today… EU server.

28

I have same problem, here.
It’s since today, was fine until today… EU server. client version: 25.6.0.168788
I will hope they fixed it soon as it possible.

29

Same issue here. Did all the new stuff and then BAM no Journal. Tried fixing it, nothing. Mac mini user here. ActiBlizzion how about a “we’re working on it” at least?

1 Like
30

Just leave one quest open and it will work fine.

31

I have a Mercenaries level 30 reward that I can’t pick up. This bug is starting to become VERY annoying.

1 Like
32

update from me, it’s working fine today, I did nothing to help it… it’s just working normal today whole day… hope it happens to all you too

33

and a new update, not working again, very annoying for someone who is “hunting” for all achievements… Please Blizzard fix this…

2 Likes
34

Same for Ipad. All day everything work except journal. Can’t claim rewards and play duels. Annoying

1 Like
35

probably fixed in April =)

36

Same in pc 20 … fix this

2 Likes
37

Same for me on PC and Android. However, my friend who I asked to log in with his account has no such issues on any of mine or his gadgets. It’s account specific in my case. Blizzard, fix it please, this bug is so annoying.

1 Like
38

I am playing on an iPhone and having the same issue.

39

Worked a day ago, now it has stopped working again. It seems to start working on the quest reset day and then locks again after a certain amount get completed…just guessing. This is really annoying and I hope they make it a priority hotfix.

1 Like
40

Come on Blizzard, fix this. It’s a high priority bug, imho.

1 Like