Login to Apple ID?
(In my case, while I do not have this issue, launching Hearthstone at step 5 and chosing to āsign inā to an existing account instead of creating a new one allowed me to sign into my Hearthstone account without requesting password. Maybe this is normal as account/password would be downloaded along with the download of the Hearthstone app?)
As a troubleshooting step, maybe try to chat with friends using the battle.net app on the same device on which Hearthstoneās chat is not working? That might rule out the possibility of Apple iCloud being linked to chatting issue with Hearthstone (and maybe point toward an issue with Blizzard service)? (Since Hearthstone and battle.netās app might use the same server somewhere in their functioning).
I donāt personally have this issue and I have no Hearthstone data stored on iCloud via the iCloud backup function of my iPad; would that be a trace to a fix?
Sorry for not posting in a while, everyone! Thank you for providing the requested details earlier Our team is still looking into this, but thereās definitely been some issues with replicating the issue on the same devices.
Itās definitely odd, but Burialfaith has a good callout! Would those impacted be able to try this and check if any data is stored in iCloud? Please let us know if this helps or it persists!
Thanks again for your reports! It helps greatly to try and replicate the issue and hopefully get a fix up to repair any compatibility or in-game issues for our team!
Thank you for investigating this issue.
The issue is still reproducible with last iOS version (13.2.3), latest game version available for this OS version (15.6.36453) according to AppStore on my iPhone SE MLM72F/A A1723.
I checked what was uploaded on my iCloud and thereās nothing related to hearthstone in it. Only 937 ko are used but for other apps installed on my iPhone.
To be sure iCloud was not used by Hearthstone, I disabled hearthstone access to iCloud in iPhone settings > Apple account (first line of settings menu, above airplane mode) > iCloud > unchecked hearthstone line.
After this, hearthstone still crashes when I try to start a conversation with someone.
I have a friend running the game on an iPad, same game version, iPadOS version 13.2.2, and the crash does not occur on his device (iPad pro 12,9 inches 3rd generation, MTFL2FD/A A1876).
iCloud synchronisation for hearthstone is activated and nothing is stored in it.
I experience the crash for a while now, and this is indeed a bit annoying to talk with people inside the game ^^ā
If no data related to Hearthstone is stored in iCloud, could other apps on the āiDeviceā (which would integrate with the iOS virtual keyboard) be trying to load/open when opening the chat box in Hearthstone? This could maybe results in launching keyboardās addon which might not be supported by Hearthstone leading to a crash of the Hearthstone app?
I donāt have any 3rd party app for the keyboard, neither this issue with Hearthstone crash.
Alas, nothing related to a virtual keyboard inside my iCloud device, itās pretty empty and the only 5 things I have in it is related to other games.
By the way, I checked inside settings > AppleId > my phone (above the disconnect button) > iCloud backup and this setting is not enabled, so Iām even wondering why there are data related to applications on my iCloud but thatās another topic ^^
I dont get how is it possible that some ios users have the problems and others dont, same phone same update.
Its surely an app problem but maybe there are some points to fix
Apparently this chat crash issue might be a recurrent bug happening here and then since 2016:
According to Aurastraeus (1st post linked in this reply), a somehow similar issue to the one described in the current thread seem to have been previously fixed āwithin a week or twoā (when occurred in 2017). Fix will be greatly appreciated.
Thanks for reporting this, everyone! Our team is still investigating the issue. The issue does not appear to be a problem with certain device models. Out of curiosity, are you near the 200 friend cap or have any pending friend requests? We suspect that this may be happening when the friends list is close to cap.
If this may fit the situation, try clearing any pending friend requests and see if this helps with the game crashes when texting friends.
On my side, I have 29 friends in my friend list, no pending friend requests.
By the way, I noticed that I had a crash too when I click on Ā« add contact Ā» (or Ā« add a new friend Ā», something like that, my game is in french so I donāt have the exact wording). Does it help you ?
I wanna say that mine is not a tipical crash, but when i tap to chat with a friend it stucks in keyboard and i cant see what im typing, then If i wanna play or do something else i have to reboot app
Our team is still looking into this, but thereās definitely been some issues with replicating the issue on the same devices.