I’ve reported this several times over the past few months, but I’ve never seen anything in the “known issues” report to suggest that this is something you’re working on.
I play HS on an iPad Air 3 and an iPhone 12, both running iOS 18.1.1. For months, the game has crashed every session.
The crashes are triggered by:
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Attempting to purchase anything in the Shop. I can usually get as far as one of the Shop sub-menus, but clicking on (for example) one of the Packs selection buttons almost always crashes the game.
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Paging through the Collection. I can typically page a few times, but it will eventually crash, without fail.
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Near the end of a long match. I play a lot of Battlegrounds, so I’m likely to encounter a crash in the late stages of the game.
I’ve been playing since the beginning, so I’m generally patient about bugs. But I’ve seen other people posting about similar problems, and I myself have reported it several times. Could I please get some acknowledgment that someone at Blizzard has seen this?
I love the game, but the frequent crashes are frustrating. Help!
7 Likes
They have acknowledged this and claim that it has been fixed (and it kinda was for a couple weeks in December) but it is back and even worse now. I’ve tried playing 5 or 6 BG games today and have been disconnected from all of them.
The game is constantly crashing for me as well and it doesn’t matter if it’s the late stage of BGs or turn 2… the game just freezes/crashes constantly. Want to buy packs? CRASH… Want to make a deck? CRASH
You’re supposed to get close to 400xp/HR and I’ve had several days these past few months where I spent 2-3hours banging my head against the wall because of all the disconnects and see I only got 300xp TOTAL for my time. Well done Blizzard.
3 Likes
Yep. I have lost at least 10 ranked matches, almost exclusively when I am on a win streak, that have happened due to a constant disconnect/reconnecting phase, where it appears the game freezes, then 10 seconds later says it is reconnecting, then it reconnects, and 2 seconds later, it is disconnected and attempting to reconnect again. This repeats until the client crashes, forcing me to restart, and by the time I get back into the game, either I have missed 2 turns and have given them a gigantic advantage, or I have already lost. This is EXTREMELY frustrating. I used to think I was a pretty patient man, but after the 6th disconnect/reconnect attempt IN A ROW, l am lucky I am not prone to violent outburst, because my god, I was swearing and swinging at the air. They need to fix this before the last remaining core players have a mass exodus for a game that actually works
2 Likes
Same here…… News update wont let you even go in the store
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Came here to report the same problem with the store, been going on for months, super annoying
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I play on iPad air 2, and Hearthstone keeps chrashing at random moments (during play, in collection, deck building).
The game can chrash at any moment, and it has been this way for over 1 year…
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Dang, thought it was just me. I farmed enough coins to buy the new Mini Set, StarCraft crossover, but I can’t even open the page to purchase once I tap the screen. Not to mention I roughly played at all last month because it’s so tedious making a deck, having to confirm the deck every couple of seconds in case it crashes. I’ve been playing since 2015 and have never experienced anything this bad.
2 Likes
Same here. Game keeps crashing on iPad 8th gen, iPadOS 16.4.1. Model: MYLA2LL/A.
Ever since the Starcraft update its almost every single game i play, the game crashes. Also opening the store causes crashes often, and 100% of the time it crashes when attempting to view the StarCraft bundle thing with Karrigan.
Before that update, that game would often crash when Golganneth, the Thunderer was played, and then randomly here and there. But now it’s really really bad. I only play this game on my iPad so this is a serious issue.
I played a Zerg deck and that crashed sometimes but not every game. But now im trying a Terran deck and it crashes randomly throughout every single game. At least 2 crashes per game.
If this doesn’t get fixed idk if ill keep playing the game. I’m not looking to spend $500+ for a new iPad just to play a card game that ive already spent lots of money on…
2 Likes
same here, fix this already please!
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Same with me. Haven’t been able to buy a pack in the shop for nearly a month. Crashes every time i press on a pack.
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I’m in the situation. It’s an horrible experience. Blizzard should fix it asap.
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I had similar crash problems with the arrival of the update (iphone 13) a few months earlier, with each long game the game closed.
after some research I found that it was the RAM the problem, Apple devices from previous generations are only equipped with 4GB of RAM and since the end of year update the game requires 5GB. the solution was to restart the game after each game and the problem was resolved for an iPhone 13, on the other hand it was not sufficient for an iPad Air 3. buying an iPad Air 2024 solved the problem although the game was unplayable regardless of the support for several days…
2 Likes
Same here, love the game but I’m getting pig sick of the bloody crashes. And restarting the game
Especially when I try and can’t buy anything from ether shop using my gold, oh yes it get deducted n but I don’t get the goods
This game is rapidly becoming A LEMON
Instead of new features, cards etc hoe about consecrating on get the bloody bugs fixed
1 Like
Also been having this issue for months playing on iPad (8th generation). It’s gotten so frustrating I came looking here for any information. It’s at least nice to know that I’m not the only one experiencing it.
I love the game and play lots of Battlegrounds but it’s infuriating to have it crash so much and ruin so many games.
For me it happens when combat starts, when the tavern refreshes (both after combat and when I refresh), when I go to sell a minion and when I play a card most frequently. It will also crash in the middle of combat, at the end of combat, and when I buy a card but with less frequency.
Outside of battlegrounds, it crashes in the store and when deck building most frequently.
I hope they can get this resolved 
3 Likes
Just lost an arena match bc the game crashed, and this is not the first time! Wtf Blizz!?
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This has been happening for many months now, on both iPad and iPhone. Any improvement would be welcome, even disabling some graphics/animations for iOS only if it reduces the frequency of crashes.
Just lost a paid Arena game bc it crashed on my iPad, i wont play this game until its fixed. Also the shop is unaccesible now; instant crash trying to open.