I’ve reported this several times over the past few months, but I’ve never seen anything in the “known issues” report to suggest that this is something you’re working on.
I play HS on an iPad Air 3 and an iPhone 12, both running iOS 18.1.1. For months, the game has crashed every session.
The crashes are triggered by:
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Attempting to purchase anything in the Shop. I can usually get as far as one of the Shop sub-menus, but clicking on (for example) one of the Packs selection buttons almost always crashes the game.
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Paging through the Collection. I can typically page a few times, but it will eventually crash, without fail.
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Near the end of a long match. I play a lot of Battlegrounds, so I’m likely to encounter a crash in the late stages of the game.
I’ve been playing since the beginning, so I’m generally patient about bugs. But I’ve seen other people posting about similar problems, and I myself have reported it several times. Could I please get some acknowledgment that someone at Blizzard has seen this?
I love the game, but the frequent crashes are frustrating. Help!
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They have acknowledged this and claim that it has been fixed (and it kinda was for a couple weeks in December) but it is back and even worse now. I’ve tried playing 5 or 6 BG games today and have been disconnected from all of them.
The game is constantly crashing for me as well and it doesn’t matter if it’s the late stage of BGs or turn 2… the game just freezes/crashes constantly. Want to buy packs? CRASH… Want to make a deck? CRASH
You’re supposed to get close to 400xp/HR and I’ve had several days these past few months where I spent 2-3hours banging my head against the wall because of all the disconnects and see I only got 300xp TOTAL for my time. Well done Blizzard.
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Yep. I have lost at least 10 ranked matches, almost exclusively when I am on a win streak, that have happened due to a constant disconnect/reconnecting phase, where it appears the game freezes, then 10 seconds later says it is reconnecting, then it reconnects, and 2 seconds later, it is disconnected and attempting to reconnect again. This repeats until the client crashes, forcing me to restart, and by the time I get back into the game, either I have missed 2 turns and have given them a gigantic advantage, or I have already lost. This is EXTREMELY frustrating. I used to think I was a pretty patient man, but after the 6th disconnect/reconnect attempt IN A ROW, l am lucky I am not prone to violent outburst, because my god, I was swearing and swinging at the air. They need to fix this before the last remaining core players have a mass exodus for a game that actually works
Same here…… News update wont let you even go in the store
Came here to report the same problem with the store, been going on for months, super annoying
I play on iPad air 2, and Hearthstone keeps chrashing at random moments (during play, in collection, deck building).
The game can chrash at any moment, and it has been this way for over 1 year…