I have not gotten 'Transfer Student'

‘Transfer Student’ was promised to players logging in between July - Oct, 2020. I have not gotten mine. It is not in my collection. I have restarted the game on Mobile, desktop, un-installed and re-installed the game but I still have not received my free card!

Are you on a new account?

No, old account. Over 2k wins…

Is your game up to date?

yes, I bought 80 packs of the current set and got those when I logged in.

none here can help you with your account, you have to contact customer service for that