Help. Can the technical support track my email? As far as I remembered, I registered with email ending with gmail com. The battle tag is NertzEU#1262.
Thanks.
Hey, vALiD! Please contact our customer support team for further assistance. Account and billing issues are not handled through the forums for privacy and security concerns.
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Thanks for the quick reply.
Yes, I’ve checked customer support team, and on one of the last section is asks me to attach a picture of your government-issued photo ID, which I assume it is an identity card(?)thus, I do not have it, since I am below the age requirements to make them.
How can I elaborate?
I did a quick google-search “hearthstone i only know my battletag” and pop up hearthpwn and saw some people having the same problem as I am, and their email are being shown only at the first, and last letter. Can you, by any chance do the same? I can’t drop the link though.
P.S
The account that is lost, is not the one that I’m using on the forum.
This is something that we do not discuss or assist with on on the forums for privacy and security reasons. This is something that will need to be discussed with our customer support team.
Since an ID cannot be provided, please state this as so and include as much detail that you can think of. Our team may be able to offer some alternative options to assist with the issue. Try submitting a ticket through this link.
Hopefully, our team can help out from here, there’s not much more Technical Support agents on the forums can assist with regarding account or billing issues.
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I’ve submitted a ticket. Hope it’ll work.
Thanks!
Thank you, vALiD! Hope our team can take care of you and get you back online soon!
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Hello, it has been one day and still haven’t recieved a respond from the game master. What should I do? Should I just keep waiting?
Edit: or should I just wait until respond come?
Thanks.
You don’t have passport or any other document? It sounds unbelievable.
gmail is too widely used mail service. This way you can guess and claim ownership on almost every account including my one.
Please elaborate, thanks!
Driver license, bank card, whatever with your name and photo that your stat gave to you. Or you are 6 years old? Then call parents.
Looks like this is being handled through customer support now. You’ll want to continue working with them. Good luck!
SSD,
We appreciate you trying to help, but please try to be less combative while you do so. Players who are here on the forums are trying to receive assistance, and trolling them or doubting their issues is not a helpful resolution to their issue.
Since vALiD is working with our support team now, I am closing this thread to keep it from getting further derailed into an argument.