I also sit and wait for a solution to this terrible, insoluble problem. It seems so far that HearthStone is over for me …
Try uninstalling Hearthstone, maybe even battlenet with Revo Uninstaller, select all the needed registry keys and left over files both times. Then restart and reinstall.
Be careful deleting registry keys though
Worked for me
Thanks for the report, KalLaba! I’d assume if that helped, a New Admin account and clearing the Battle.net Cache and Tools on the New Admin account may help as well.
We do not recommend to clear registry files or registry cleaners as this may cause issues with the operating system. This hasn’t been successful so far from our reports on troubleshooting. If the New admin and clearing the files helps, please do let us know! If not, please do reach out to our Technical Support team.
We are looking at these situations on a case to case notice as there’s been a few several different causes and issues so far. If we have a solid resolution that is consistent, I’ll update them here.
Errors every time logging into US or NA. I can get into Europe just fine though.
Although I just realized you’re starting over on Europe in the tutorial area with no cards? What?
Hey there! Global play is available, but progress is not shared between region to region, please check out our Global Play support article for more details.
If you’re running into this HS:CT;NetCacheCardValues
errors, please try the recommended steps on this post and contact our Technical Support team.
I have been getting the error below for the last few days after the latest patch. After a few attempts trying log in I do usually get in but it’s inconsistent.
HS:CT;NetCacheDecks=0;NetCacheCollection=0;NetCacheCardValues=1
I tried the steps in this post but it doesn’t resolve the issue: Trying to reconnect to a game - #4 by Caterpepi
I then tried to log a support ticket, but the Contact Support page is stuck at “One moment, please. The page is loading.”
@kira, I moved you to this thread. The reconnecting issue is different from the Netcache errors. Please try the recommended steps on this post. If you continue to experience issues with contacting our Technical Support team, have you tried a different browser or tried an alternative connection?
hey, this things happens to me everyday. at least 20 times i relog. any solution ? thanks
@ deFox, Please try the recommendations on this post. If it persists, please contact our Technical Support team.
Download - emptystandbylist (watch a youtube tutorial) then watch the magic happen. Windows 10 doesn’t release bank your cache build up ever since I did this I’m running again. It’s been almost a month of trial and error.
This sorted all my issues out for me…windows 10 doesn’t bank or release cache…you can check this out in Task Manager under perfomance tab for your memory…no dev help, no hearthstone answers, I swear, there is no real assistance from them. Sorry guys but all your threads and advice don’t cover all the bases. I don’t expect it too but I’m a complete pc novice and stumbled onto this with little search engine inquiries.
For the love of God, nothing of thoses work , please need HELP
Same error.
Fix is to log out of bnet and log in again using Europe region authentication servers on the windows client.
Your heartstone region can still be Americas.
Doing this appears to fix your account so mobile clients work as well.
Since they implemented the offline collection manager the mobile client has been unstable.
I am also experiencing this problem, i have tried deleting Cache, reinstalling and checking for updates and still no luck?
I have the exact same problem, it worked like 2 hours ago I was playing on my mobile device then when I try to open in on my pc this thing happened. now I cant even play it on my mobile device too
Hello, i have same problem here. But i try to remove connection 3rd party app (deck tracking software) on my blizzard account. its work, my game can open normal again. I hope this will work to you to.
Login to website Blizzard > Go to Account Setting > Connections Tab > Remove AUTHORIZED APPLICATIONS if you use deck tracking software.
Edited by Blizzard: The information below should be followed after connection troubleshooting. The steps below are for a niche issue which is not common anymore
Thank you for your continued reports and also including what’s helped some of you out! We are still actively gathering reports for those who do contact us through the support site. Here’s a collective list of troubleshooting steps that have helped some folks.
- Temporarily uninstall any deck tracking software such as Innkeeper/Hearthsim
- Delete the Cache and Tools folder.
- Press Windows Key + R, and type in
%localappdata%
and delete the Blizzard folder. - Reinstall Hearthstone.
- Create a New Admin account.
- Try an alternative connection.
- Try a testing on a Different region for the login, then switch back to the correct region.
- Remove any authorized applications such as deck tracking software in the Blizzard Account Settings, here.
It’s greatly appreciated for those of you who have shared your fix or workaround and I hope it helps those who runs across this thread Some of these suggestions will be specific to desktops, but some may be available on mobile devices as well to try out.
If the problem continues after these suggestions, please contact our Technical Support team. The reason why we request you to contact our team directly is because some of these issues may not respond to the above troubleshooting. These reports are also tracked on our end, so no need to worry about posting here as well!
We are leaving this thread open for any workarounds that are shared, and I’ll try to update this post for any new workarounds or information we can provide.
When is this going to be fixed ? Spent all evening trying to get in - trying the various “solutions” in this thread. Also getting “Game timed out…” HS:NT304:303:0
If it eventually gets into the game menu - my basic cards are all missing…
And now if I go on my mobile as an attempt to workaround this - it is busted too - no basic cards…
Hey folks,
We did some more digging into this recently, and I wanted to provide an update on the situation. There are a couple things we’re looking to fix in an upcoming patch just to see if it improves loading issues in general, but most of these actually turned out to be connectivity errors after some more digging. You can follow the steps at this link to resolve most of these. Caterpepi’s post should handle the rest, and if neither do, please start your own thread or contact support.
Please keep in mind that due to the size of this thread, we can’t help with all of your individual issues in this one thread. The reports are still appreciated, but if you need help you’ll want to create your own thread or contact support as indicated above.
I’m having the same problem the problem was gone but it was resurrected again