Hearthstone won't load

Technical Support
1

Hi everyone! I was wondering if yall could help me with an issue I’ve been having with Hearthstone.

a couple of days after the new expansion was released, every time I would try to log in to hearthstone on my PC, it wouldn’t load and it would display this screen:

“CLOSED! Your game timed out as it was requesting data from the Hearthstone utility service. please relaunch hearthstone to connect.”

and in the top right corner, it will read:

“HS:CT;NetCacheProfileNotices=0;NetCacheDecks=0;NetCacheCollections=0”

(I’m not sure what it means, but it won’t allow me to reconnect no matter what I do. Also I have tried posting a picture but apparently posting pictures is not allowed, Sorry!)

I have tried reinstalling the game, scanning and repairing the files, updating my drivers, and checking for game updates, but nothing seems to work. This doesn’t seem to happen when I log in to hearthstone on mobile, so I’m guessing it has to do with something relating to my computer.

I also thought it might have something to do with the servers being busy, but I highly doubt that since this screen pops up at all times of the day and hearthstone mobile still works.

Please let me know what i can do to solve this, thank you!!

1 Like
2

Howdy!

Happy to hear Mobile works which means this is more likely to be a connection issue between the PC and our servers. I recommend the following connection troubleshooting listed Here. Before retesting the game clear its cache files:

  • At your desktop press (Windows key + R)
  • Type in: %localappdata%
  • Press the Enter key. Within the folder that appears open: Blizzard then deletes the Hearthstone folder at this location to clear the client’s cache files.

Retest the game. If the issue continues, please run a 10 minute WinMTR to host IP: 24.105.30.129 After 10 minutes of running use the Copy Text to Clipboard button, right-click within a new post and paste the data back here for us to review.

Thank you!

5 Likes
3

Clearing/deleting the game’s cache files seems to have worked! I can now get into hearthstone on my PC.

Thank you so much! :slight_smile:

1 Like
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I have a Mac book what is the solution the game won’t start at all ! im on EU server when i go to America server the game starts when i go back to EU same problem the game doesn’t start

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