Dear Blizzard Team,
I hope this message finds you well.
I am a dedicated player of Hearthstone, and I am writing to express my deep concerns regarding the severe issues that have persisted since the game’s relaunch in China. Over the past four days, players have experienced extreme delays, both when logging into the game and during matches. The login time often takes up to 15 minutes or longer, and in some cases, the waiting time for each match can reach as long as an hour. Despite these ongoing problems, no improvements have been made so far, which has greatly affected the overall gaming experience.
In an effort to keep up with the game’s progression and to enhance my experience despite these difficulties, I purchased the 888 yuan in-game bundle. However, these ongoing issues have prevented me from fully enjoying the game and making use of the content I’ve paid for.
I kindly request that the Blizzard team addresses these problems as a matter of urgency. Such long wait times not only diminish players’ enthusiasm but also negatively impact the perception of Hearthstone’s operational stability in China. We hope you can take immediate action to resolve the server and matchmaking problems, and provide a clear plan to ensure a smooth gaming experience going forward.
I would greatly appreciate a prompt response with updates on the progress and a detailed solution to this issue. Thank you for your attention to this matter, and we look forward to a quick resolution that restores our gaming experience.
Best regards,
A Hearthstone Player