Hearthstone game not loading main menu

[ledsd-1402]

on start game loads to “the journey begins” at which point the only playable button is illan stormage.

2021-10-14 14:19:55.013: Logging Unity output to: Logs/hearthstone_2021_10_14_14_19_54.log
2021-10-14 14:19:55.034: Current working dir=G:\wow\Hearthstone
2021-10-14 14:19:55.115: Error loading config file client.config
2021-10-14 14:19:55.182: Error.AddDevWarning() - header=GameStrings Error message=GameStringTable.Load() - There are no entries for category GLOBAL - path: .
2021-10-14 14:19:55.182: GameStrings.LoadCategory() - GLOBAL failed to load
2021-10-14 14:19:55.182: Error.AddDevWarningNonRepeating() - header=GameStrings Error message=GameStringTable.Load() - There are no entries for category GLUE - path: .
2021-10-14 14:19:55.183: GameStrings.LoadCategory() - GLUE failed to load
2021-10-14 14:19:55.345: Error loading config file client.config
2021-10-14 14:19:55.345: Failed to load config file:
2021-10-14 14:19:55.373: Command Line: -launch -uid hs_beta
2021-10-14 14:19:55.509: [ExceptionReporter] Version 1.1.3
2021-10-14 14:34:08.165: Logging Unity output to: Logs/hearthstone_2021_10_14_14_34_08.log
2021-10-14 14:34:08.185: Current working dir=G:\wow\Hearthstone
2021-10-14 14:34:08.213: LocalOptions.LoadAllLines() - Failed to load line 8
“ExceptionHash=”.
2021-10-14 14:34:08.218: LocalOptions.LoadAllLines() - Failed to load line 17
“LastExceptionHash=”.
2021-10-14 14:34:08.262: Error loading config file client.config
2021-10-14 14:34:08.314: Error.AddDevWarning() - header=GameStrings Error message=GameStringTable.Load() - There are no entries for category GLOBAL - path: .
2021-10-14 14:34:08.315: GameStrings.LoadCategory() - GLOBAL failed to load
2021-10-14 14:34:08.315: Error.AddDevWarningNonRepeating() - header=GameStrings Error message=GameStringTable.Load() - There are no entries for category GLUE - path: .
2021-10-14 14:34:08.315: GameStrings.LoadCategory() - GLUE failed to load
2021-10-14 14:34:08.467: Error loading config file client.config
2021-10-14 14:34:08.467: Failed to load config file:
2021-10-14 14:34:08.495: Command Line: -launch -uid hs_beta
2021-10-14 14:34:08.508: UberText LoadCachedData() failed: The output char buffer is too small to contain the decoded characters, encoding ‘Unicode (UTF-8)’ fallback ‘System.Text.DecoderReplacementFallback’.
Parameter name: chars

[Irkalla-1756]

I have the same problem. Start Hearthstone from the BattleNet launcher. I see the tavern doors and then the game goes straight to “The Journey Begins” where I have to fight Illidan with Jaina. No game mode options menu ever appears. This happens even after uninstalling the game, wiping every “Hearthstone” folder I can find to try to clear any saved data, and reinstalling. It also happens when I try playing on the game installed on my wife’s computer (so it’s not something isolated to my computer).

[Mir-2485]

Same issue here. Downloaded Hearthstone for the very first time 3 days ago to play Mercenaries and get the free WoW mount, Sarge. There is no starting menu to select Mercenaries. I just get connected directly to a game that I don’t even want to play. This sucks big time. Nice teaser, Blizz, but no go for many of us.

[Augment-1821]

exact same issue here, on both mobile app and desktop it keeps putting me back at the Illidan/Jaina fight on either platform no matter if I delete everything an re install. Wanting to play mercenaries but cannot get past this screen. Anyone home at Blizzard?