I have recently had extremely bad disconnect issues while playing HS battlegrounds. Every couple of games, I’ll have significant lag issues, usually leading up to the game freezing, eventually telling me it is trying to reconnect to the game, then the client closing.
I know this has happened several times on Aranna and on Sire Denathrius, but I’m not sure if those are just coincidences or if the hero is relevant.
It takes a lot of time for the game to realize it is disconnecting, and even longer to try to reconnect, fail, and then restart from the battlenet launcher. This frequently results in an entire missed turn or more.
I know it is not an internet problem, because it frequently happens while I have other internet-based programs running (for example, streaming video or music) and because my roommate will not lose internet (he will be playing battlegrounds and not get disconnected).
I have tried getting support for this issue before but I haven’t received any solutions that stop this from happening. It’s incredibly frustrating.
I pay for this game. Can I please get help with this issue?