Warning Long read incoming…
I’ve played World of Warcraft since 2005. Was in a guild named for the sound a murloc makes founded by two brothers, Stew and Brud. These two men had the patience of Job. They spent countless hours fielding questions, educating and literally parenting the mostly kids in our guild. They took a Motley Crue of internet strangers, myself included, and attempted to mold us into a group capable of raiding, winning bg’s and succeeding in WoW. I have fond memories of them and the years spent grinding out my toons. I found and lost love in WoW. Got lost in the lore. When it started to feel like a job, I’d quit but they’d release a new expansion and I’d be right back. I started playing Hearthstone in 2014. Mostly as a F2P player. I’d become accustomed to the Blizzard grind. I swore to myself I wouldn’t let HS become the timesuck WoW had become so in the last few years I began to spend $ to purchase cards to remain competitive. A few days ago, out of the blue, out of the corner of my eye, my screen flashed on my tablet which said something about dust. It wasn’t until the next day that I realized I had 11,200 (5,600 × 2) more dust in game. My thought process went first to…a gift from the Microsoft Overlords? This was at least 4 times more dust than I’d ever been able to grind out in game. I thought it must be a bug. A gift this game changing would have been preceded by an announcement, some fanfare. Cautiously I decided not to spend it assuming the company I’d had a working relationship with and, for the most part, trusted for some 17 years would, given some time, find some way to sort out. Checked the forums to find it was a reimbursement. Then that the amount of dust they reimbursed was wrong. A warning that spending the dust might place you in a negative balance. That they’d be taking back the dust. That people were missing dust they had before this debacle. That the people who crafted cards with the unearned dust could keep their cards.
Um…
?
I opened a ticket
Me
I understand there was a bug in Hearthstone, I magically received 5,600 dust twice. I did not spend any of it assuming it was a bug and if it wasn’t, wanted to wait til end of month to spend it. Please tell me the people who spent it will have the cards they purchased with it, rescinded. If not, I’m afraid I’ll be quitting this game once receiving your reply. What a load of horse manure…
Them
Greetings,
Thank you for contacting us regarding recent Hearthstone dust grants and missing cards.
An update has been made recently to the forum post from our Community Manager regarding the full extent and resolution of these issues today, please see them at the post below:
We apologize for the inconvenience and confusion this may have caused.
Your ticket was identified to be about the issue addressed above. If the provided information resolves your issue, please mark it as Resolved. If this is not the case, please respond so a Game Master can manually review it.
Me
There is no mention in the link you directed me to, below…
1/20 Update:
The heal-up correction has been completed in the Americas region. That correction included running a script that subtracted the same amount of Dust that was previously added to each account, and also added back in the cards that were previously mistakenly deleted. Then, the refunds were processed as initially intended. The refunds only properly apply to a very small number of players, so the end result is that most players ended up with 0 extra Dust. We’ve seen your concerns, and we’ll continue to investigate your reports, but we’ve looked into it extensively and have not seen any player end up with less Dust than they started with (except for any Dust they spent in between the two adjustments).
The original refund script has been fixed, and is now being rolled out in each of the other regions. Because it was adjusted, most players won’t see any affects from it.
We apologize for the inconvenience and confusion this has caused.
On how you’ve handled those players who crafted cards using un-earned dust. Will the cards be rescinded? Will their dust have a negative balance? Or will you be gifting the cards to those players who took the $ and ran? Thanks
Them
Hey there!
Game Master Laenowatar here, at your service! I received your ticket and want to help provide some information on this.
I understand you’re looking into the recent dust bugs that occurred in Hearthstone. Currently, there has been several patches that fixed the dust issue for players. At this point, the dust value for accounts should be correct now. The account should have the dust value from before the compensation was sent out, with any gains and usage of the dust applied.
If you are encountering additional issues regarding the Hearthstone dust bug, please submit a bug report on the Hearthstone bug forums at this page:
Let us know if you have any other questions. Take care, and have a great rest of your day! (^_^)/"
I’m sick to my stomach. Either willfully or out of ignorance, they won’t answer my direct question regarding cards made with ill gotten dust. So you made a mistake. Gave out dust you shouldn’t have. Took it back. I’m actually ok with that. Accidents happen. But how can a group of men sit in a board or conference room and mutually agree to allow those that crafted cards with unearned dust…to keep them? In my case that’s 7 legendaries. A total paradigm shift in my game. A chance to make it out of Gold and Platinum into the rarefied air of Legend. This isn’t about hating those that took the dust and ran. They’re victims too. We are all victims of a company that has lost the plot. How can anyone continue playing this game or associating with what’s left of Blizzard? I’m afraid I can’t and it saddens me. Especially since I’ve spent the last 4 1/2 years mostly bedridden recovering from something called Guillain Barre and Hearthstone on my tablet has been my go to out of the hell I currently find myself in. Sad day…