Trying to run the game on windows 10 and hearthstone will close the error “The game was unable to log you in through the Battle.net services. Please wait a few minutes and try again”. From the heathstone logs, I see it was the error “GLOBAL_ERROR_NETWORK_LOGIN_FAILURE”.
I tried everything on the support thread for this error and nothing helped.
Errors occurs on all 3 regions.
Also tried uninstalling both battle net and hearthstone to no avail.
Please help!
Attached the heathstone logs that seemed relevant
2021-09-12 07:57:30.853: System Info:
2021-09-12 07:57:30.854: SystemInfo - Device Name: DESKTOP-NJ1TAI3
2021-09-12 07:57:30.854: SystemInfo - Device Model: MS-7B85 (Micro-Star International Co., Ltd.)
2021-09-12 07:57:30.855: SystemInfo - OS: Windows 10 (10.0.0) 64bit
2021-09-12 07:57:30.855: SystemInfo - CPU Type: AMD Ryzen 3 3100 4-Core Processor
2021-09-12 07:57:30.856: SystemInfo - CPU Cores: 8
2021-09-12 07:57:30.856: SystemInfo - System Memory: 16335
2021-09-12 07:57:30.856: SystemInfo - Screen Resolution: 1920x1080
2021-09-12 07:57:30.857: SystemInfo - Screen DPI: 96
2021-09-12 07:57:30.857: SystemInfo - GPU ID: 8066
2021-09-12 07:57:30.858: SystemInfo - GPU Name: NVIDIA GeForce GTX 1650
2021-09-12 07:57:30.858: SystemInfo - GPU Vendor: NVIDIA
2021-09-12 07:57:30.858: SystemInfo - GPU Memory: 3072
2021-09-12 07:57:30.859: SystemInfo - GPU Shader Level: 50
2021-09-12 07:57:30.859: SystemInfo - GPU NPOT Support: Full
2021-09-12 07:57:30.860: SystemInfo - Graphics API (version): Direct3D 11.0 [level 11.1]
2021-09-12 07:57:30.860: SystemInfo - Graphics API (type): Direct3D11
2021-09-12 07:57:30.860: SystemInfo - Graphics Supported Render Target Count: 8
2021-09-12 07:57:30.861: SystemInfo - Graphics Supports 3D Textures: True
2021-09-12 07:57:30.861: SystemInfo - Graphics Supports Compute Shaders: True
2021-09-12 07:57:30.862: SystemInfo - Graphics Supports Image Effects: True
2021-09-12 07:57:30.862: SystemInfo - Graphics Supports Render To Cubemap: True
2021-09-12 07:57:30.862: SystemInfo - Graphics Supports Shadows: True
2021-09-12 07:57:30.863: SystemInfo - Graphics Supports Sparse Textures: True
2021-09-12 07:57:30.864: SystemInfo - Graphics RenderTextureFormat.ARGBHalf: True
2021-09-12 07:57:30.864: SystemInfo - Graphics Metal Support: False
2021-09-12 07:57:31.972: GAME_SAVE_SUBKEY DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
2021-09-12 07:57:31.973: GLOBAL DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.
2021-09-12 07:57:32.195: *** BattleNet version: Product = 21.2.0.0, Data = 21200
2021-09-12 07:57:32.203: Info 09-12-2021 14:57 >> Connection Request to ‘eu.actual.battle.ne:1119’ with Aurora Version ‘21.2.0.0’ (D:\builders\work\source\21.2.0\Pegasus\Client\Contrib\LocalUnityPackages\BGS\Package\Runtime\BGS_Client_Integration\Deprecated\bgs\BattleNetCSharp.cs ConnectAuroraAsync:218)
2021-09-12 07:57:32.215: Debug 09-12-2021 14:57 >> [RPC] Creating RPC connection using framework Mono 5.11.0 (Visual Studio built mono) (netstandard2.1: no), OS Microsoft Windows NT 10.0.19043.0, OS architecture X64, Process architecture X86 (D:\builders\work\source\21.2.0\Pegasus\Client\Contrib\LocalUnityPackages\BGS\Package\Runtime\BGS SDK\RPC\RPCConnectionBase.cs .ctor:127)
2021-09-12 07:57:32.217: Info 09-12-2021 14:57 >> [RPC] Initialized RPCConnectionAsync with Connection ID: 1, Battle.net Game Service C# SDK v2.02.0 “b114449133” (Feb 13 2021 00:33:50 UTC) (D:\builders\work\source\21.2.0\Pegasus\Client\Contrib\LocalUnityPackages\BGS\Package\Runtime\BGS SDK\RPC\Implementation\RPCConnectionAsync.cs .ctor:98)
2021-09-12 07:57:32.343: [Login] Beginning processing login challenges
2021-09-12 07:57:32.730: Setting delayed error for Error Message: GLOBAL_ERROR_NETWORK_LOGIN_FAILURE and prevent reset for 0 seconds
2021-09-12 07:57:32.731: Error.AddFatal() - message=The game was unable to log you in through the Blizzard services. Please wait a few minutes and try again.
2021-09-12 07:57:32.870: Warn 09-12-2021 14:57 >> Unexpected state changes Error → Disconnected (D:\builders\work\source\21.2.0\Pegasus\Client\Contrib\LocalUnityPackages\BGS\Package\Runtime\BGS_Client_Integration\Deprecated\bgs\BattleNetCSharp.cs SwitchToState:1210)
2021-09-12 07:57:35.760: [Services] [ServiceLocator]Cannot shut down service locator that hasn’t been fully initialized.