Whenever I try to install my hearthstone game it says initializing until about 19% and then just stops. Ive tried everything from updating pc, uninstalling battle net, deleting temp folders. Please help, this is beyond frustrating… every other game has no issue updating or installing.
Howdy!
This sounds like a connection issue somewhere between the PC and our CDN patch server. I would recommend to make sure you have tried the following troubleshooting:
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Shut down the PC. Power Cycle the home network’s modem and router to refresh the connection to all devices on the network and to the Internet Service Provider. Steps on how to do this can be found here: https://battle.net/support/article/000031851
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Once the network is back online, turn back on the PC. Flush the DNS cache using the commands here: https://battle.net/support/article/000082450
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If you are connecting to your router via Wi-Fi try temporarily connecting via an Ethernet cable to help rule out an unstable Wi-Fi issue.
Retest. If the issue continues, please run a 10 minute winMTR to host IP: us.patch.battle.net Use the Copy Text to clipboard button after 10 minutes and paste the results back here in your reply.
Thank you.
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