So, I play a lot of hearthstone. I’ve recently got more into it, and even got past rank 15 after playing for a bit. However, in my hours played, there has been a problem. The game will freeze randomly, no it’s not a DC. The little windows popup that says, “This program has stopped responding.”, shows up, every time. I wondered if it was just my pc being weird with games. It wasn’t. I run games like Mordhau, Overwatch, Shadow of War, Apex Legends, none have them have ever froze like Hearthstone does. I don’t know why, I don’t know what the problem is. It’s to the point where I’m consistently losing ranked games because I have to close the game, re-open it, and it’s a 50/50 chance of if it’s going to freeze again. Does anyone know why this is happening? Again, it’s not a DC.
1 Like
Hey, TheLemomater! It’s been a few days since your post, but wanted to chime in here in case you’re still experiencing the issue!
It’s definitely not a disconnection issue, but we may be able to check out the DxDiag file for Application Hangs as the behavior of “Stopped Responding” is with application hangs. This may not impact every game, since application hangs are usually impacted by compatibility issues with other applications.
Try closing background applications and play around a bit to see if a specific application is causing an issue.
If it continues, gather a DxDiag file. Copy and paste the text file created and paste it between two ~~~ like so:
~~~
DxDiag Here
~~~