Game Crashing on Start Up

Technical Support
1

I’ve done all the troubleshooting basics, tried the repair tool, uninstalled HS and Battle.net, uninstalled all deck trackers, reinstalled BNet and HS without trackers, and still crashing.

This is the error I get from Event Viewer:

Faulting application name: Hearthstone.exe, version: 18.0.0.54613, time stamp: 0x5d8de96e
Faulting module name: d3d11.dll, version: 10.0.18362.387, time stamp: 0x475a8f58
Exception code: 0xc0000005
Fault offset: 0x0011b626
Faulting process id: 0x61c8
Faulting application start time: 0x01d66aedc9e99aaf
Faulting application path: C:\Program Files (x86)\Hearthstone\Hearthstone.exe
Faulting module path: C:\WINDOWS\SYSTEM32\d3d11.dll
Report Id: 088d80a1-c9f0-4b07-9b83-88981f6b0bbf
Faulting package full name:
Faulting package-relative application ID:

Preordered the $90 bundle and can’t even play the game anymore

2

Hey, CPTMeowica! Hopefully, you were able to find a workaround for the issue! With the event viewer logs, it looks like there’s a problem with DirectX11 with Hearthstone.

It may help to try forcing it to use DirectX9:

  1. In the Blizzard Application, go to Settings (Blizzard Logo at top-left).
  2. Go to Game Settings, and find Hearthstone.
  3. Check Additional Command Line Arguments.
  4. In the textbox that appears, enter in the following:

    -force-d3d9

  5. Press Done.

If that doesn’t resolve or workaround the issue, could you provide a full DxDiag file to check out? Copy and paste the text file created and paste it between two ~~~ like so:

~~~
DxDiag Here
~~~

If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)