Game Crashing on iPad Air

[Burialfaith-1572]

Known Technical Support Issues [Updated June 16, 2020]

iOS Devices with Less than 3GB of RAM Crashes Devices with less than 2GB of RAM may experience frequent crashes. This will impact iPad Mini/iPad Airs mostly. There’s also been reports of this with iPhone 6 devices. Note: This may potentially be impacting iPad 6th & 7th Gen with 2GB or more memory. If you are experiencing the same or similar issues as described, please continue the discussion on our main thread here.

Game Crashing on iPad Air

Hey there, What error, if any, do you receive when the crash happens? Might be worth a shot reinstalling the game and disabling deck trackers/addons if any are being used. Let us know how things go. Cheers!

Maybe we should post a video on youtube of us:

1. Clicking Hearthstone app on iPad Air 1 with no other apps opened.
2. Having Hearthstone tavern’s door login screen showing, then Hearthstone’s title appearing with glowing Hearthstone logo.
3. Showing Hearthstone quest menu appearing and us clicking on the screen to pass through that quest menu.
4. Finally showing us clicking on the top main menu button named “play” (among the 4 entries on the main menu namely: “play”, “solo adventures”, “tavern brawl” and “modes”).

Thus you could see that the app is totally broken and crash when we click on “play”…