-Fixed- Bypass opening "Hearthstone" screen issue via PC

Technical Support
1

Couldn’t post in other discussion due to reaching max limit of 3 replies.

This is what fixed my issue. Blizzard sent this info to me after submitting a ticket:

  1. Please start the game in EU region and then go back to US again. If nothing changes, please follow these steps:

    • Press Windows Key+R to open the Run dialogue
  • Type %LocalAppData% into the Run field and click OK
  • Open the Blizzard folder
  • Delete the Hearthstone folder
  • Restart the Blizzard Desktop App and Hearthstone
  • Temporarily Disable Security Programs
  • If the problem persists, uninstall and reinstall the game.

Step one didn’t work, but the step 2 procedures surely did. The local app data on my computer was the problem. Hope this helps others.

2 Likes
2

Thank you very much. It work!

3

It didn’t work for me. I dont know what to do anymore, works on NA server but not on EU.

4

It did not work at all for me too… I am on windows 10. and Blizzard hasn’t gave me a response for days… It is a completely CLEAN installation on battle.net and hearthstone on a new windows 10 gaming computer. I tried everything.

More specifically issue on my thread :

5

Procedure 1 actually worked for me, huh.

6

Deleting that folder worked for me. Had 10 minutes of lag before I could play everytime I started HS on PC.

7

Thank you so much, this fixed my problem aswell!!