Everything lags, disconnects and dies eventually

Technical Support
1

Why is it every time I retry hearthstone after a year or so, it has gotten worse?

Multiple phones well within the technical specs have this problem. Is there a trick that gets this card game to work, or is this just the way it is?

BG is unplayable. Each game slows more and more until I just miss turns. Even single player has repeated disconnects, lag and lost progress. None of the troubleshooting does anything.

At this point I’m glad I’ve never spent any money, but I would have if things had been improved. Alas, year after year, it gets worse.

There is also a dizzying lack of graphical settings - how has this never been a priority? Or am I missing them?

2

On pc I crash 10 mins to an hr in bg’s
Laptop is the same deal and its slower so I do eventually lose turns as well (pirates/beasts/undead).
Always the same error with the heartstone.exe and unityplayer.
I have also experienced lockups. What I mean is that the game wont hang but I can’t make any actions for a few seconds and sometimes its a full turn lockup.

3

The experiences we’re having don’t seem to be a priority for the team to look at.

I suspect there are an abundance of large spenders both keeping hearthstone viable, and keeping problems like these being addressed.