Didn't get my golden perils pack after claiming it

[Ruddaga-2865]

Hey guys,

It’s in the title. Contacted support. They said they’d fix it. Week went past and they resolved my ticket and told me to post here like it would somehow make a difference.

Good to see Blizz support is still top tier -_-

[Joachim-22234]

They are still working on it.

[Derkan-2593]

@GnomeSayin-11972

[Updated August 13] [Progression] Some players were not able to claim the free Golden Perils in Paradise Pack grant last week. We pushed an update that resolved the problem granting the pack, but found a new issue when those players tried to open the pack. We’ve rolled back that fix so that we can fix both issues at once–that means a small number of affected players might have briefly seen the Golden Pack appear in their collection and then disappear–they will still get the pack, and be able to open it, once this issue is fully resolved. As we are still working to resolve the issue, we are postponing the next free grant and will update again once we have a resolution.

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