Diamond Tyrael portrait

Some players got golden or even diamond portrait for Tyrael from the free current promotion, but you fixed this bug.
For those of us who only got the base portrait, we need an explanation.

What explanation are you asking for? The issue of Tyrael skins being awarded instead of the base hero card was a bug that has now been fixed.

I know it’s been fixed, but the promotion gotten by bug isn’t revoked and isn’t fair to some players.

Life is never fair. It was a bug, now is fixed, case closed.

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They’re not going to take it away from the few that got it and they’re not going to give it to everyone for free who didn’t.

Imagine you buy some steaks that are labeled as 1lb and you pay for them but then find out some of the ones other people bought were actually 1.5lbs but labeled as 1 lbs. You got what you paid for and some other people mistakenly got more. Do you deserve anything? Should the other people have the extra taken away?

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21.6 Known Issues

  • [Duels] Fixed a bug that players were exploiting to repeatedly gain unearned Tavern Tickets. Retroactive actions will be taken in the future to address people who already gained unearned Tavern Tickets.
    According to this statement, why did they retroact at that time?
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That’s not remotely similar, but nice try.

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spoiler alert!!

[spoiler] you get a golden tyrael portrait by defeating heroic cow level[/spoiler]

What’s the difference? They both benefit from bug.

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one is intentional exploitation the other was just dumb luck for those who benefitted.

and there’s no power or ranking gain of any sort just some aesthetic appeal.