here is the master thread that Blizzard has actually responded to
https://us.forums.blizzard.com/en/hearthstone/t/cant-start-a-dalaran-heist-run/5729/17
here is the master thread that Blizzard has actually responded to
https://us.forums.blizzard.com/en/hearthstone/t/cant-start-a-dalaran-heist-run/5729/17